He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As an Insights Partner, you will play a pivotal role in helping One New Zealand turn performance data into better business decisions, stronger customer outcomes, and clearer strategic direction. Sitting at the heart of Customer Delivery & Operations, this role goes beyond reporting to uncover the why behind performance, partnering closely with operational and commercial leaders to identify root causes, surface opportunities, and shape actions that improve customer experience, service efficiency, and business results.

This is an exciting opportunity for someone who thrives on business partnering, influencing priorities, and using insight to drive meaningful change. You will connect data, strategy, and execution by translating complex analysis into clear insights and actionable recommendations, helping leaders focus on what matters most and ensuring initiatives deliver measurable outcomes. For the right person, this role offers the chance to make a visible impact by driving smarter decisions, stronger performance, and continuous improvement across the business.

Ko tō mahi – what you’ll do

• Lead analysis to identify the root causes behind customer experience, service, and business performance issues
• Turn complex performance data into clear, actionable insights that help prioritise initiatives and drive measurable outcomes
• Develop dashboards and visualisations that improve visibility of key performance drivers and support self-service insight across teams
• Deliver regular, high-quality insights that support smarter decision-making and reduce reliance on manual reporting
• Identify trends and opportunities to improve operational performance, customer experience, and business results
• Work with data teams to resolve reporting gaps, metric inconsistencies, and visibility issues
• Monitor the performance of initiatives and highlight when action is needed to keep benefits on track
• Influence stakeholders at all levels, including senior leaders, through clear, commercially relevant insight and recommendations
• Support customer service reporting and help drive greater automation and efficiency in reporting over time

Na tōu rourou - what you’ll bring

• Proven experience working with reporting and operational data, using tools such as Power BI, Excel, and SQL
• Strong analytical capability, with the ability to uncover the “why” behind performance and turn data into clear, actionable insights
• Proven ability to interpret performance across operations, customer experience, and sales or conversion, and connect this to business outcomes
• Strong business partnering skills, with the confidence to support leaders, influence decisions, and present insights clearly to a range of stakeholders
• Excellent communication skills, with the ability to simplify complexity, challenge constructively, and align others around a clear narrative
• Curious, commercially minded, and focused on using insight to drive meaningful outcomes

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others

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