Job Description

The company

RFI Global is a data and insights company focused exclusively on financial services, partnering with leading financial institutions to deliver tailored market intelligence through a unique hybrid syndicated approach, drawing on over 200,000 consumer and 60,000 business interviews each year. People come first at RFI Global – our clients and our teams – and we are passionate about data, insights and financial services, with a values-led culture focused on curiosity, learning and excellence. With diverse teams across regions and a flexible, inclusive environment where wellbeing and development are prioritised, you’ll be supported to create meaningful impact every day.

The role

This is a hands-on management role within our Product team, focused on serving our financial services clients in Asia. You will have line management responsibility for a small team, while also owning day-to-day operational delivery: maintaining high-quality client outputs, applying established research and operational approaches, and providing coaching and support to more junior team members.

This is a temporary maternity cover contract for 6 months starting in June 2026.

Key responsibilities

Client leadership and delivery excellence

• Presenting to clients and ensuring presentations meet expectations with regards to actionability, accuracy and timeliness
• Maintaining a deep understanding of clients’ strategic priorities and demonstrating this understanding in your dealings with clients

People leadership, coaching and capability building

• Reviewing and providing feedback on the work of more junior members of the team, ensuring feedback is understood and acted upon, and maintaining consistent quality of team output
• Cascading subject matter expertise through the analyst team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI

Product and research delivery

• Applying established research approaches and methodologies, identifying incremental improvements where appropriate
• Identifying and delivering agreed updates to our product coverage in response to client needs and market dynamics

Operational excellence and planning

• Delivering product or process initiatives that support client experience and improve efficiency
• Working closely with the Managing Director to ensure resources are utilised effectively and forward planning is undertaken

Business development and account growth

• Working closely with the Managing Director in the acquisition of new clients and servicing of existing ones

Requirements

• Experience in a research agency environment or research role
• Experience working with banks / financial services providers
• An ability to focus on client service above all else
• Experience of using data and research to deliver actionable insights
• Experience managing primary research from the design stage through delivery
• Experience presenting research and insights to clients at a senior management level
• Comfort working independently in a fast-moving environment, prioritising BAU delivery and effective stakeholder communication
• The ability to lead, engage and drive a high performing team
• The ability to work and communicate effectively
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills
• A practical, delivery-focused mindset with a focus on continuous improvement and good operational judgement

Applicants must be based in Singapore and available to start in June 2026.

Benefits

• Competitive salary
• Great opportunity to work with a global team
• 25 days’ annual leave + public holidays + birthday leave +2 charity days (pro-rated for fixed-term contracts)
• Hybrid working arrangements
• Monthly breakfast and quarterly social events
• Perkbox rewards program