Job Description

Who we are...
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.

What we need…
We are seeking a client focused professional to serve as a liaison between clients, vendors, and internal teams while supporting financial technology products and third party services. This role is ideal for someone who enjoys managing implementations, troubleshooting issues, testing product functionality, and helping clients achieve successful outcomes while working alongside a collaborative and supportive team.
What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:
• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs
What you'll do…
• Work closely with clients, vendors, and internal teams to support products, services, and implementations

• Act as a liaison between clients, vendors, and COCC resources

• Manage client requests, support cases, and product changes

• Own and resolve day to day support issues with occasional guidance

• Troubleshoot client issues and implementation related challenges

• Perform testing to validate functionality and support deployments

• Lead and manage implementation projects while tracking timelines and deliverables

• Communicate project status, timelines, and updates to clients and internal stakeholders

• Manage multiple projects simultaneously

• Assist with product enhancements, upgrades, and release testing

• Research and develop solutions for client issues

• Contribute to process improvement and documentation efforts

• Create and maintain task plans, procedures, and user guides

• Participate in disaster recovery planning, testing, and execution

• Support a professional environment focused on quality customer service

What You’ll bring...

• Bachelor’s degree in Business, IT, or a related field or equivalent work experience

• Minimum two years of banking or financial services experience

• Effective written and verbal communication skills

• Strong analytical and problem solving abilities

• Ability to formulate conclusions and recommendations

• Ability to work independently and as part of a team

• Strong attention to detail

• Ability to learn new technology

• Knowledge of financial services terminology and operational procedures

• Proficiency with Microsoft Office programs

• SQL experience is a plus

• Ability to read, analyze, and interpret technical and industry related materials

• Ability to explain concepts, procedures, and tasks to others

• COCC INSIGHT experience preferred

• Positive attitude and collaborative approach

Salary Range for this role is $68,000K-$92,000K

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.