If you’re excited by the idea of shaping how millions of people experience one of the UK’s most iconic brands, this is your chance to be right at the heart of it.
Join the award-winning Customer Insight team at Marks & Spencer, where you’ll play a hands-on role in understanding what customers think, feel and want, and help senior leaders act on it. This is a role with real visibility, responsibility, and the opportunity to make a genuine impact from day one, including contributing to work that reaches senior leadership and the CEO.
You’ll work on some of our highest-profile research programmes, including our groundbreaking Fashion Collective customer panel, delivering insight that directly influences creative, marketing, product strategy and customer experience across Fashion, Home & Beauty.
In this role, you’ll build a powerful hybrid skillset across quantitative and qualitative research, storytelling, brand tracking and communications, giving you a strong foundation to grow your career in Insight, Marketing, Brand, Digital or beyond. You’ll also be joining at an exciting time, as we redefine how customers experience M&S, with plenty of opportunity to develop, grow your career in Insight, and potentially also in Marketing and beyond!
Tostayclosetocustomers,oursupport teamsareintheofficethreedaysaweek aswebelievethat skillsaredevelopedthrough collaboration, and that spending time together makes us more creative and connected.
What’sinitforyou
Herearesomeofthebenefitsweofferthatmakeworkingfor M&Sjustthat littlebitmorespecial…
Aftercompletingyourprobationaryperiod,you’llreceive 20%colleaguediscountacrossallM&Sproductsand many of our third-party brands for you and a member of your household.
Competitiveholidayentitlementwiththepotentialtobuyextraholiday days!
Discretionarybonusschemesawardedbasedonhowyouachieveyourpersonalobjectivesandour performance as a business.
AgenerousDefinedContributionPensionSchemeandLifeAssurance.
Adedicatedwelcometoourteamswithatailoredinductionandawiderange oftrainingprogrammesto develop your skills.
Amazingperksanddiscountsvia ourM&SChoicesportaltomaximiseyour financialandpersonalwellbeing.
Industry-leadingparental,adoption,andneonatalpolicies,providingsupportandflexibilityforyour family.
Accesstoafantasticrange ofwellbeingsupportforallcolleaguesincludingaccesstoour24/7VirtualGPand PAM Assist to support you and your family.
Acharityvolunteerdaytosupportacharityorcause you'repassionate aboutthroughadedicateddayaway from work.
Whatyou’lldo
Yourkeyaccountabilitieswillinclude
Lead the day-to-day management of both quantitative and qualitative research from our new Fashion Customer Panel, turning complex data into powerful, actionable stories.
Be the engine behind our BrandIndex tracking programme with YouGov, delivering reputation insights directly to senior leadership, marketing teams, and agency partners like Mindshare.
Manage regular reporting from our Voice of the Customer programme, helping us understand how customers feel at every step of their M&S journey.
Support ad hoc qualitative projects, including customer vox pops, to bring real voices into key business moments.
Own twice-yearly Style / Value / Quality perception trackers — read by a very senior audience.
Present insights confidently to Marketing teams and the wider FH&B organisation.
Whoyouare
Yourskillsandexperiencewillinclude
Everyone’swelcome
We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunitiesyet.Marks& Spencerstrivestobe aninclusive organisation,trusted,andadmiredbyourcolleagues, customers, and suppliers. Join us and make change happen.
We arecommittedtobuildingdiverseandrepresentativeteams,whereeveryone canbringtheirwhole selvestowork and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’thesitatetoletusknowwhencompletingyourapplication.Thisinformationwillbe pickedupbyourteam, so we can try and put steps in place to help you be at your best through this process.
#LI-CA1 : #LI-Hybrid, #LI-Onsite
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us.
For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do.
Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action.
We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future.
Join us at M&S to shape the future of retail.
