Thursday 15 October 2026
£61,344 - £68,160
We support flexible working – click here for more information on flexible working options
Hybrid Working, Job Share
SALARY: £61,300 - £68,100
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
Help us turn complex data into insight that improves customer journeys.
This business provides vehicle finance and leasing through Black Horse and Lex Autolease. Our Channel Insight & Analytics team connects data across digital and assisted channels so colleagues can improve customer experience.
As Channel Insights Manager, you’ll help us understand end-to-end customer journeys and turn evidence into action. You’ll shape the data foundations and insight that give teams a trusted view of performance.
You’ll connect structured and unstructured data from digital journeys, calls, messaging, IVR, feedback, complaints and operational systems. Using digital, speech and text analytics, you’ll identify customer needs, emerging demand, journey friction and opportunities to improve service and cost to serve.
You’ll lead and develop colleagues while partnering with Platform, Operations, Customer Experience, Data and Insight teams. Together, you’ll turn analysis into practical recommendations and measurable improvements.
You'll have opportunities to develop expertise across customer journey analytics, speech and text analytics, data visualisation, customer experience measurement and modern insight techniques. Working with colleagues across Customer Experience, Platform, Operations and Data teams, you'll broaden your understanding of end-to-end customer journeys while building leadership and influencing skills.
We'll support your development through on-the-job learning, access to training and the chance to work with new tools, technologies and analytical approaches as our insight capability continues to evolve.
Experience in any of these areas would be useful, but you do not need all of them:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Ready to start growing with purpose? Apply today!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.
We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs.
The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
