apna

InsideSales and Customer Service Executive

apna  •  Bengaluru, IN (Onsite)  •  1 month ago
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Job Description

Key Responsibilities

  • Conduct proactive calls to recruiters to drive platform usage and engagement
  • Handle operational tickets raised by internal teams / clients.
  • Create and share basic reports (usage, insights) using Excel
  • Conduct quick support calls / Google Meet sessions when required for issue resolving.
  • Document outcomes and maintain data hygiene in systems

Key Requirements

  • 5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday.
  • Working hours - (9:30 am to 6:30pm).
  • Strong communication skills (Hindi + English preferred).
  • Prior experience in telecalling / customer support / operations roles
  • Comfortable with high-volume calling and target-based work
  • Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis)
  • Ability to multitask between calling and operational work
  • Problem-solving mindset and willingness to learn

Good to Have

  • Experience in SaaS / hiring / recruitment platforms
  • Exposure to CRM tools (Freshworks, etc.)

KPIs / Success Metrics

  • Call attempts & connection rate
  • Average talk time (~2 hrs/day on calling days)
  • Ticket resolution within SLA
  • Quality of recruiter interaction & issue resolution
apna

About apna

Founded in 2019, Apna Group is redefining the future of work for India and beyond - empowering millions of professionals and enterprises through AI-led innovation.

Through Apna.co, India’s largest early-career job marketplace, we’ve connected 6 Cr+ job seekers with 7 Lakh+ employers across 900+ cities, enabling faster, smarter, and more meaningful hiring at scale.

Trusted by India’s leading enterprises such as Teleperformance, Zomato, HDB Financial Services, Bluestar, TVS, Kotak, Axis Bank, Flipkart, and Lifestyle, Apna powers workforce transformation across Retail, BFSI, Staffing, Healthcare, Manufacturing, and IT sectors.

Building on this foundation, Apna has expanded into enterprise AI innovation with Blue Machines, our Voice AI platform that enables organizations to deploy production-grade voice agents with sub-300 ms latency and <1-week deployment cycles. In its first 45 days, Blue Machines secured $6 M+ in enterprise contracts across lending, insurance, recruitment, and healthcare - making it one of India’s fastest-adopted deep-tech platforms.

Explore more at bluemachines.ai

Recognized among India’s Most Preferred Workplaces 2025–26, and as a Most Preferred Workplace for Women, Apna Group continues to build technology that empowers people, strengthens enterprises, and drives inclusive growth.

Backed by world-class investors including Tiger Global, Sequoia Capital, Lightspeed, Insight Partners, GSV Ventures, and Owl Ventures, Apna collaborates with leading government and public institutions such as the NSDC, Ministry of Defence, UNICEF YuWaah, and AICTE to drive nationwide skilling and employability programs - powering AICTE’s career portal for over 3 million students across 22,000 colleges.

Visit: apna.co

For employer solutions, visit: employer.apna.co

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Bengaluru, IN
Year Founded
2019
Website
apna.co
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