Job Description

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

As a Inside Sales Specialist, you'll be responsible for converting inbound enquiries and qualified web leads into new SME customers across Australia.

You'll own the customer relationship from the initial sale through the first three months, ensuring a smooth onboarding experience and partnering with internal teams to resolve any account, billing, charge, or service-related enquiries.

Your success will be measured through contract growth, sales activity, pipeline management, and your ability to consistently achieve and exceed targets.

Key Responsibilities

• Convert inbound enquiries and qualified web leads into new business contracts.
• Build and maintain a strong sales pipeline of SME customers nationally.
• Close sales over the phone and confidently negotiate customer solutions.
• Manage and nurture customer relationships throughout the first three months following contract commencement.
• Collaborate with internal teams to resolve onboarding, billing, account, and service-related issues.
• Maintain accurate customer records and sales activity within Salesforce.
• Achieve contract, revenue, activity, and KPI targets.
• Participate in regular sales huddles, coaching sessions, training, and performance discussions.
• Respond to incoming calls, including redirecting customer enquiries where required.
• Identify opportunities to sell multiple products and services to maximise customer value.

This hybrid role is currently based on St Kilda Road and will soon transition to our Docklands office, conveniently located near Southern Cross Station

About You:

You’re motivated, driven, and passionate about delivering great customer experiences. You enjoy building relationships, working towards targets, and being part of an ambitious and supportive team.

You’ll bring with you:

• Experience in a high-volume sales, telesales, or business development environment.
• A proven ability to close deals and consistently achieve sales targets.
• Experience selling multiple products or solution-based offerings.
• Strong time management and organisational skills with the ability to multitask effectively.
• Excellent communication, influencing, and negotiation skills.
• A customer-first approach and a knack for building rapport quickly.
• Strong CRM experience, ideally with Salesforce.
• A resilient mindset and the ability to adapt in a fast-paced, ever-changing environment.
• A passion for earning commission and being recognised for your success.

What’s in it for you?

• Competitive salary with an attractive incentive scheme
• Hybrid working flexibility
• Career development opportunities within a growing Australian organisation
• Supportive training and ongoing coaching
• Great employee benefits including novated car leasing, salary packaging, and private health insurance discounts

Why You'll Love It Here

This isn't just another sales role. It's an opportunity to join a stable, successful team where there is always something new to learn, ongoing support from experienced leaders, and genuine earning potential for those who are hungry to succeed.

If you're competitive, ambitious, and ready to make your mark in a national new business role, we'd love to hear from you.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together