Job Description

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

Undertake the overall targets of the inside sales team, be responsible for the daily management, lead follow-up, performance breakthrough and member empowerment of the assigned inside sales team, lead the team to efficiently complete lead conversion and sales indicators, and build a replicable team inside sales operation model.

Role Responsibilities

1.Performance Breakthrough & Target AchievementUndertake the team's sales targets assigned to the group, decompose them to each member and formulate daily/weekly follow-up plans; track the performance achievement progress of the group and its members, adjust follow-up strategies in a timely manner to ensure the group overachieves lead conversion and contract signing indicators.

2.Team Management & Daily OperationBe responsible for the daily management, attendance supervision and work review of team members, lead daily morning and evening meetings to synchronize lead dynamics and share communication skills; assist members in solving core problems in customer follow-up and negotiation to improve the overall combat capability of the group.

3.Refined Lead OperationBe responsible for the allocation, follow-up and activation of the group's leads, guide members to conduct hierarchical screening of leads and focus on key breakthroughs for high-intent customers; regularly sort out the pain points of lead follow-up, output optimization suggestions to improve the group's lead conversion efficiency.

4.Member Empowerment & Skill ImprovementCarry out targeted skill training, script drills and objection handling guidance based on members' capability shortcomings; explore excellent cases and experiences of the group, organize internal sharing to help members quickly improve their inside sales capabilities and conversion rates.

5.Data Review & Collaborative ConnectionCount the group's inside sales data (touch volume, intent rate, conversion rate, etc.) daily/weekly, form a review report and synchronize it to the team manager; connect with the Sales Support Department to coordinate resources to meet customer needs and ensure the smooth progress of the contract signing process.

Role Qualifications

1.Educational BackgroundCollege degree or above; no major restrictions, and Marketing-related majors are preferred.

2.Language ProficiencyFluent in Portuguese listening, speaking, reading and writing, with excellent telephone communication, expression and negotiation capabilities; basic English proficiency is a plus.

3.Work ExperienceMore than 3 years of relevant inside sales experience, including experience in managing a To B inside sales team; experience in inside sales management of the SaaS, catering/retail industry is preferred; familiar with the needs of local Brazilian catering merchants, with excellent personal inside sales performance track record.

4.Core CompetenciesStrong goal orientation, with excellent team management, performance control and skill empowerment capabilities; good at inside sales script optimization and objection handling, able to quickly adapt to market changes and adjust follow-up strategies; possess basic data review and problem-solving capabilities.

5.Other RequirementsStrong pressure resistance, able to adapt to the rhythm and assessment of inside sales business; have good team cohesion, willing to deeply cultivate the Brazilian market for the long term, and recognize the company's corporate culture.

Salary and Benefits

1.Compensation & BenefitsMonthly basic salary + monthly performance pay + five social insurances and one housing fund + supplementary commercial insurance + business trip allowance + annual physical examination + festival benefits + paid annual leave, providing all-round protection for employees' rights and interests.

2.Comprehensive Growth SupportAccess to mature inside sales operation models in the industry and receive special training on team management.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms