Job Description
Located in: Tulsa, Oklahoma
Reports to: Manager, Inside Sales
Collaborates with: Sales, Engineering, Accounting, Project Management, Operations
Primary Responsibility: To lead and support the Inside Sales team in serving MIRATECH's direct and independent sales channels, while driving process standards, training, and performance.
This is a working-lead role focused on training, process, and day-to-day team support. Formal performance management and scheduling decisions remain with the Inside Sales Manager.
What You'll Do:
- Serve as the training lead for new hires, including onboarding and ongoing refreshers, and provide training to other departments as needed
- Partner with the Inside Sales Manager to maintain and evolve the onboarding curriculum, training materials, and knowledge checks as team processes change
- Act as the first point of contact for the team on questions or issues, escalating to the Inside Sales Manager as required
- Provide quote help and balance quoting workload and coverage across the team
- Lead team huddles
- Maintain Inside Sales support for 1-2 assigned Regional Sales Managers (RSMs)
- Drive adherence to standards for quoting, phone etiquette, project meetings, communication, and overall process discipline
- Own updates to the Wiki/knowledge base, and communicate proposal template changes/updates to the team
- Attend project meetings and participate in submittal reviews
- Serve as liaison between Engineering, Operations, Sales, Accounting, and Customers
- Lead F3 each quarter with support from the Inside Sales Manager
- Monitor relevant KPIs - and run and maintain reports to provide regular updates to the Inside Sales Manager
- Travel as needed with outside sales for ongoing training and development
- Other duties as assigned
What Qualifies You:
- Bachelor's Degree required or equivalent work experience of 3+ years
- Previous inside sales or customer service experience required, with a track record of strong performance
- Demonstrated experience leading a team, project, or workstream, whether in a formal leadership role or informally (e.g., training others, owning a process, coordinating cross-functional work)
- Experience with the use of CRM, ERP, or other large database systems required; Syspro experience is a plus
- Knowledge and understanding of reciprocating engines, combustion, and catalysts is a plus
- Excellent written and verbal communication and interpersonal skills
- Drive to meet and exceed performance targets and customer satisfaction levels, and to help the team do the same
- Ability to establish priorities, work independently, and coordinate the work of others
- Must be detail-oriented and have the ability to multi-task
- Additional language skills are a plus
- Proficient in MS Office applications (Outlook, Teams, SharePoint, Word, Excel, PowerPoint)
What's in it for You:
- Health, Dental & Vision Insurance
- Annual Bonus Program
- $350 Annual Wellness Credit
- Flexible Spending Account (FSA)
- 401k with match up to 5%
- Life insurance
- Disability insurance
- 5 days of paid sick leave annually (prorated based on start date)
- 15 days PTO annually (prorated based on start date)
Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.
