Job Description

Inside Sales Support RNC - Commercial HVAC Products | Carrier Enterprise | Omaha, NE

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Inside Sales Support Residential New Construction. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

The Inside Sales Support Representative plays a critical role in supporting the residential and construction sales teams by managing customer inquiries, preparing quotes, coordinating orders, and ensuring a smooth sales process from initial contact through job completion. This role serves as the primary internal liaison between sales, operations, and customers to drive revenue growth and customer satisfaction.

Essential Duties and Responsibilities:

• Deliver comprehensive operational support to Account Executives and Strategic Account Managers, enhancing team productivity and customer response time.
• Manage multi-channel customer communications with exceptional professionalism, ensuring prompt resolution of inquiries through phone, email, and digital platforms.
• Respond to inbound calls, emails, and customer requests in a professional and timely manner.
• Assist customers through product selection decisions by providing consultation on products, pricing options, delivery timelines, and technical requirements.
• Develop and prepare comprehensive, accurate quotes for equipment, materials, and services that align with customer specifications while adhering to company pricing guidelines and industry standards.
• Monitor and track order status throughout the sales process while proactively communicating timely updates to customers and the internal sales team members to ensure transparency and maintain customer confidence.
• Efficiently resolve pricing discrepancies, order issues, and delivery concerns to ensure customer satisfaction and maintain business relationships
• Identify and capitalize on upselling and cross-selling opportunities by leveraging product knowledge and understanding customer needs
• Proactively follow up on quotes and inactive opportunities to maximize conversion rates and drive growth for the sales channel.
• Identify and capitalize on upselling and cross-selling opportunities by leveraging product knowledge and understanding customer needs
• Proactively follow up on quotes and inactive opportunities to maximize conversion rates and drive growth for the sales channel
• Support implementation and execution of promotions, product launches, and special pricing programs to help meet strategic sales objectives

Required Qualifications:

• Excellent verbal and written communication skills are essential for effective interactions with customers, team members, and stakeholders
• Demonstrated capacity to manage multiple priorities while maintaining quality and attention to detail in a fast-paced, high-volume environment
• 2+ years of inside sales, customer service, or support experience (HVAC or construction industry preferred) with proven track record of customer interacting responsibilities
• Efficient management of concurrent projects, tasks, and customer inquiries through strong organizational and multitasking skills
• Self-motivated professional able to work independently or as an active team member with a results and goal-oriented approach
• Working knowledge of essential business applications including Microsoft Office suite (Outlook, Excel, Word, and PowerPoint)

Educational and Experience Requirements:

• High School Diploma or equivalent with 2+ years of Customer Service or Sales experience.
• Associate’s Degree with 1+ year of Customer Service or Sales experience.
• 2 years of Experience, preferably in a call center environment.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Invitation to Apply:

Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Qualifications

Educational and Experience Requirements:

• High School Diploma or equivalent with 2+ years of Customer Service or Sales experience.
• Associate’s Degree with 1+ year of Customer Service or Sales experience.
• 2 years of Experience, preferably in a call center environment.