Working at Freudenberg: We will wow your world!
Quotation Management: Review customer requirements, align with Account Managers, enter RFQs into CRM, coordinate with production plants and follow up on quotes
Order Management: Manage sample and tooling orders, including system entry, plant coordination, delivery tracking and invoicing
Pricing Management: Maintain customer pricing in SAP and support price adjustments in alignment with Account Managers
Master Data & Billing: Manage customer master data and handle debit/credit notes related to pricing issues
Customer Systems & CSR: Work on customer portals and manage Customer Specific Requirements (CSR)
Contracts & Planning Support: Support customer contracts, SCM agreements and update forecasts and planning data
Feedback & Evaluation: Monitor supplier evaluations and collect customer feedback for internal improvement
Cross-functional Collaboration: Work closely with internal teams to ensure alignment and customer satisfaction
Education: Degree in Business, Sales, Engineering or a related field
Experience: 2–3 years of experience in Inside Sales or Customer Service
Languages: Fluent in German (native preferred) and English
Systems Knowledge: Experience with CRM tools (e.g. MS CRM) and ERP systems (SAP)
IT Skills: Proficiency in Microsoft Office, especially Excel and Outlook
Communication: Strong written and verbal communication skills
Organization: Excellent organizational skills with ability to manage multiple priorities
Mindset: Customer-oriented, proactive, team player with strong problem-solving attitude
The MINIMUM gross annual salary for this position in Italy is €31,125.00. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products.
Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 175-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action.
In 2024, the Freudenberg Group employed more than 52,000 people in some 60 countries worldwide and generated sales of more than €11.95 billion.
Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.
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