Job Description

Job Title: Inside Sales Representative

Department: Commercial

About Insulet

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity,freedomand healthier livesthrough the use ofourOmnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated,performance drivenindividuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

The Inside Sales Representative acts as a dedicated consultant for prospective customers, guiding them through the transition to automated insulin delivery. This includes managing lead inquiries, educating interested individuals on the system’s benefits, andfurther supporting those leads as they prepare to be trainedonOmnipodBymaintaininga high-touch relationship with potential users, the representative ensures that every customer is fully prepared for their clinical training and long-term success withour product

This position requires a high degree of consumer interaction and communication to ensure the customer experience is positive,professionaland optimally reflectsInsulet’sgoal to exceed customer expectations.

The ideal candidate mustbe able todemonstratestrong historical sales success,strong business acumen,proven ability to learn complex technical material and excellent communication and interpersonal skills.  The successful candidate will alsodemonstratethe ability to work effectivelyand professionallyin a key cross-functional role with internal and external stakeholders.

TheInside Sales Representative role is asales role thatprovidesan exceptional opportunity to grow and develop your medical device sales career!

Responsibilities:

• Achievement of agreed business goals on a quarterly, semester & annual basis

• Contactingprospectiveleadsby phone and email–whohaveexpressed an interest in theOmniPodSystem

• Deliver an exceptional customer experience bydemonstratingathoroughunderstanding of howInsulet’sproducts areusedincluding the benefits of the product, answercustomer’sinquiries about theOmniPodproduct and competitive comparisons.

• Supporting customers as they transition onto theOmnipodSystem – ensuring a smooth transition from their present treatment toOmnipod

• Interactwith new customers onOmnipodproduct to ensuresatisfactionand understandingof our productandafter salescustomer care

• Support existingOmnipodcustomers who mayhave taken a break from using our products orbe comingup to the end of funding to ensure retention onOmnipodproducts.

• Collaboratewith internalstakeholdersto feedback customer insights and help support a culture of continuous improvement

• Perform a broad range of complex and challenging sales andservice-relatedduties and administrative tasks.

• Utililisesinternal CRM systems to accurately record all customer interactions and toorganisedaily activities

• Performs other duties as assigned

Education and Experience:

MinimumRequirements:

• Degree or equivalent relevantexperience.

• DemonstratedpreviousInside Sales experience -ideally in medicaldevices, healthcare or similarcompetitive, fast paced markets.

• Fluent in English (mandatory)

PreferredSkillsand Competencies

• Demonstrates strong selling skills & objection handling – ability togenuinely relate to customers -understand their requirements, needs, concerns and address thoseappropriatelyleading to positive business outcomes.

• Strong focus on results and achievement of objectives

• Self-motivated, able to assume responsibility and work autonomously in a professional manner.

• Highly developed sense of integrity.

• Demonstrated strong decision‐making, organizational and prioritization skills.

• Energetic, motivated, positive, passionate

• Flexibility in hours.

• Works well both independently and within a team environment.

• Knowledge of Diabetes and Insulin Pumps is desirable (full training will be provided)

• Solid analytical and technical skills

Physical Requirements(if applicable)

• The ability to work overtime to meet businessobjectivesis required.

• Requires sitting and standing associated with a normal office environment.

• Manual dexterityis neededfor using a computer keyboard.

• Lightweight lifting may berequired

• Minimal business travelasneeded.

• Attendance at business meetings – overnight on a quarterly basis.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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