Job Description

About Us: RapidFire Safety & Security is a leading provider of fire, life safety, and physical security services. We are seeking a detail-oriented and proactive Inside Sales Specialist to join our team. In this role, you will play a crucial part in managing and optimizing our contract renewal processes to ensure the continued satisfaction of our clients and the success of our business.

The Inside Sales Specialist is responsible for overseeing the renewal of client contracts, ensuring all terms and conditions are met, and managing the relationship between the company and its clients during the renewal phase. This role involves working closely with internal teams and clients to address any issues, negotiate terms, and facilitate smooth and successful renewals.

Key Responsibilities:

• Contract Management: Proactively review and analyze expiring contracts to identify renewal opportunities and ensure all renewal terms are aligned with company policies and client needs.
• Client Communication: Serve as the primary point of contact for clients during the renewal process. Address client inquiries, provide contract information, and resolve any issues or concerns that arise.
• Negotiation: Collaborate with clients and internal teams to negotiate renewal terms, pricing, and contract adjustments. Ensure mutually beneficial agreements that support long-term client relationships.
• Documentation and Compliance: Prepare and manage renewal documentation, including contract amendments and extensions. Strive to get new contracts on Auto-renewal contract.
• Reporting and Analysis: Track and report on renewal metrics, including success rates, timelines, and client feedback. Provide customer feedback for improvement in the renewal process.
• Process Improvement: Develop and implement strategies to streamline and enhance the contract renewal process. Propose and lead initiatives to improve efficiency and client satisfaction.
• Collaboration: Work closely with sales and customer service teams to coordinate efforts and ensure a seamless renewal experience for clients.
• Additional Services: Make customers aware of additional services available to them. Partner with Sales team to set appointments for additional services. Promote payment by ACH.
• Other: Assist with growing the Inside Sales Team and help train new team members.

Requirements

Qualifications:

• Education: High school diploma. Relevant certifications or coursework in contract management is a plus.
• Experience: Minimum of 2 years of experience in office administration, client relations, or a related field. Experience with Inside sales is a plus.
• Skills:
  • Excellent communication skills.
  • Detail-oriented with strong organizational and analytical abilities.
  • Proficient in Microsoft Office
  • Ability to work independently and manage multiple priorities effectively.
• Personal Attributes:
  • Proactive and solution-oriented with a focus on client satisfaction.
  • Strong interpersonal skills and ability to build positive relationships.
  • Ability to adapt to changing priorities and handle complex situations with professionalism.

What We Offer:

Competitive salary/ commission plan and benefits package. Candidate will also participate in an incentive program.

OTE $80-100K annually.

Opportunity to work with a dynamic and supportive team.

Professional development and growth opportunities.

Comprehensive Benefits:

Competitive salary and lucrative commission plan

Opportunity to work with a top-tier company in a fast-paced and growing industry

Strong support from management and colleagues

401(k) matching

Dental Insurance

Health insurance

Life insurance

Paid time off

Vision insurance