Job Description

To provide all required sales, technical support and knowledge needed for a successful sale from initial customer purchase to the successful exportation and collection by performing the following duties, but not limited to:

Essential Duties and Responsibilities:

• Responsible for providing pre-and post-order sales support to customers and their local sales team.
• Develop existing accounts by providing information on products and programs offered by the company to the customer.
• Handle incoming customer requests for quotes and product information with Territory Manager that may be traveling.
• Ensure timely order processing and confirmation of orders.
• Order Entry.
• Provide post-sales follow-up as required.
• Work with customers, outside sales and internal/external suppliers to resolve issues as they arise.
• Work with sales and operations for inventory forecasting/tracking.
• ESD listing and circulation for selling ESD.
• Management of pricing: securing updated pricing and sharing with PriceFx / Price book teams for timely updates.
• Ecom: Support TM with account set up, customer training, and use of Ecom tool.
• Training & Marketing event/POP material coordination.
• RLC SM support with BI and Open Order reports.

Qualifications

Qualifications:

• Language proficiency in English and Spanish.
• AA/AS degree w/ 2-5+ years’ experience is required. BA/BS degree w/ 1-3+ years’ experience preferred. Engineering degree preferred.
• 2+ years’ "hands-on" experience with HVAC and/or customer service preferred.
• Experience in HVAC systems, products and markets is a plus.
• Intermediate to advanced MS-Excel skills.
• Exceptional communications skills with the ability to follow through.
• Ability to develop and nurture positive customer relations; anticipate; identify and respond to customer needs; and ensure customer loyalty (Customer Focus: Internal & External).
• Detail oriented; high sense of urgency; professional phone etiquette including knowledge of customer service techniques, strategies and approaches.
• Proven ability to work on a team crossing all organizational levels and functional areas.
• Able to communicate and present effectively (verbally and in writing) with all levels of management in a clear and professional manner.
• Intermediate PowerPoint proficiency.

Disclaimer The information in this job description indicates the general nature and level of work to be performed. It is not designed to contain or be interpreted as comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed on this job description.