Career Directions Ltd

Inside Sales Representative - Supply Chain Alliance

Career Directions Ltd  •  Nairobi, KE (Onsite)  •  5 hours ago
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Job Description


Company Background


Our client is a leading provider of integrated supply chain and logistics solutions, delivering end-to-end services across sourcing, procurement, financing, inventory management, warehousing, transportation, customs clearance, and distribution. Through a collaborative business model, the company enables customers to optimize their supply chains, improve inventory visibility, reduce operational risk, and enhance working capital efficiency.


Operating across multiple African markets with an extensive logistics network and strategic industry partnerships, our client serves customers in sectors including food and beverage, manufacturing, agriculture, FMCG, and industrial commodities. Its solutions combine supply chain financing, inventory management, and multimodal logistics to provide seamless movement of goods from origin to destination.


The organization is expanding its commercial operations and is seeking ambitious, self-motivated, and results-driven professionals to support business growth.


Job Title:

Inside Sales Representative - Supply Chain Alliance

Location:

Nairobi

Job Purpose

The Inside Sales Representative will be responsible for generating new business opportunities, managing customer relationships, supporting the sales process, and converting leads into long-term clients.
The role serves as a key link between customers, internal stakeholders, and commercial teams to ensure excellent service delivery and revenue growth.

Key Responsibilities

Business Development

• Generate new sales opportunities through outbound prospecting, cold calling, email campaigns, CRM data, and follow-up on inbound enquiries.

• Identify and qualify prospective customers while building a healthy sales pipeline.

Customer Engagement

• Engage prospective and existing customers to understand their business needs and recommend suitable supply chain and logistics solutions.

• Respond promptly to customer enquiries and maintain high levels of customer satisfaction.

Sales Support

• Prepare and deliver tailored commercial proposals highlighting service offerings and customer benefits.

• Support the sales process by coordinating quotations, pricing approvals, contract documentation, and customer onboarding.

• Ensure all customer due diligence (KYC) requirements are completed before onboarding.

Account Management

• Maintain strong relationships with customers and internal stakeholders to ensure seamless communication and timely service delivery.

• Identify opportunities for cross-selling and upselling additional services.

• Escalate commercial proposals for internal approval where required.

CRM & Reporting

• Maintain accurate records of customer interactions, sales activities, opportunities, and follow-up actions within the CRM system.

• Prepare periodic sales activity and pipeline reports.

Collaboration

• Work closely with Business Development, Marketing, Operations, Customer Service, and Finance teams to deliver customer solutions and achieve commercial targets.


Requirements


Requirements

• Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.


Minimum of 3 - 5 years' experience in inside sales, business development, account management, or a similar commercial role within the logistics and supply chain industry.


Demonstrated experience in freight forwarding and contract logistics operations.


Strong understanding of logistics services, customer relationship management, and commercial sales processes.

• Experience using CRM systems and Microsoft Office applications.

• Excellent communication, negotiation, and relationship management skills.

• Self-motivated, results-driven, and able to work effectively in a fast-paced environment.
Career Directions Ltd

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives'​ of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Nairobi, KE
Year Founded
2003
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