Finning (UK) Ltd
1
PermanentFinning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a motivated Inside Sales Representative - Product Support to join our team.
Are you a proactive sales professional who enjoys building customer relationships and identifying opportunities to deliver value? We are looking for an Inside Sales Representative -Product Support to drive parts and service revenue growth through proactive customer engagement and solution-based selling.
Working closely with Service, Parts and Regional Sales teams, you will be responsible for following up on preventative maintenance and service reports, generating quotations, identifying sales opportunities and developing strong customer relationships across your assigned region. This is an excellent opportunity for a motivated individual with a background in outbound B2B sales, customer service or service administration who thrives in a fast-paced environment.
Responsibilities:
Proactively contact customers following preventative maintenance inspections and engineer service reports to identify sales opportunities.
Prepare and follow up quotations for remedial repairs, parts, services and other revenue-generating solutions.
Manage and convert leads generated from inspection reports.
Develop strong customer relationships through regular outbound calls and account management activities.
Generate qualified leads and work collaboratively with Regional Sales Representatives to maximise sales opportunities.
Follow up outstanding quotations and seek to convert opportunities into confirmed orders.
Maintain accurate customer, activity and opportunity records within the CRM system.
Support marketing campaigns, promotions and business development initiatives while promoting the full range of parts and service solutions.
Knowledge, Skills and Experience:
Proven experience in a proactive outbound B2B sales, customer service or service administration role.
Professional telephone manner with excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple customer opportunities effectively.
Self-motivated, target-driven and focused on delivering results.
High attention to detail and accuracy when preparing quotations and maintaining CRM records.
Ability to identify customer needs and recommend appropriate solutions.
Basic understanding of engineering principles and the sales process.
Experience using CRM systems and standard business software, with the ability to quickly learn new systems.
Desirable: Experience within the engineering, industrial, manufacturing, construction equipment or technical service sectors.
What We Offer:
In addition to a competitive salary, commission, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment.
Opportunities for professional growth and development.
If you are an ambitious sales professional who enjoys building customer relationships, uncovering opportunities and delivering results, we'd love to hear from you. Apply today and join a team where your contribution directly impacts business growth and customer success.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation.
Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle.
Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
