Job Description

As a Client Advisor (Inside Sales Rep) at ARC, you’ll step into a high‑impact inside sales role where you guide individuals through some of the most meaningful insurance decisions of their lives. You’ll be the trusted voice clients rely on as you drive sales, deliver exceptional service, and ensure a seamless experience across our Medicare and Individual lines of business. This is a fast‑moving, conversation‑driven environment where your ability to connect, educate, and recommend the right solutions fuels both client confidence and your own success.

Beyond day‑to‑day sales and service, you’ll play a key role in strengthening retention, growing your book of business, and supporting broader initiatives that keep ARC innovative and competitive. You’ll collaborate with top carriers and vendor partners, stay ahead of product and market changes, and contribute to project‑based efforts that elevate the overall client journey. If you’re energized by helping people, thrive in a supportive sales culture, and want real opportunity for growth, this role gives you the platform to make an impact while advancing your career in the insurance brokerage space.

Your Impact

• Place outbound calls to customers interested in ancillary and health insurance products referred by Cornerstone’s licensed industry brokers for both the under and over 65 market.
• Respond to inbound calls from customers with service inquiries or requests for enrollment assistance.
• Cross-selling and retention management of existing book of business.
• Support and adapt to new campaigns and corporate initiatives as directed.
• Present, sell and support all new and existing policies.
• Educate customers on all aspects of insurance plans including qualification of plans, subsidiaries, etc.
• Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage and drug formularies.
• Ensure proactive customer service and sales techniques with the highest degree of courtesy and telephone etiquette.
• Place outbound calls to Medicare beneficiaries, confirming and verifying plan enrollment.

Successful Candidate Will Have

• Education: High School diploma or equivalent.
• Experience: Proven sales record essential with a minimum of 1 year direct insurance sales experience.
• Strong customer service skills; experience using internet, Microsoft Office products and databases; exceptional verbal and written communication skills, ability to express assurance, confidence & empathy; ability to understand complex programs, including legislative updates, and possess ability to clearly and concisely explain and articulate these programs to consumers; ability to understand multiple products and multiple levels of benefits within each product; ability to handle repetitive tasks while remaining focused and productive; able to work a flexible schedule and adapt easily to change.
• Specialized knowledge, licenses, designations, etc.: Must have active and current Life and Health insurance licenses. Must possess a solid understanding of the current legislative environment (i.e., ACA). AHIP Certification and FFM Certification desired.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills or efforts associated with this job. Nothing herein, specifically including but not limited to the discussion of salary range, is intended to modify the at-will employee status or is intended to guarantee employment by Cornerstone for any specific time.

Cornerstone Broker Insurance Services Agency is an equal-opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Pay Range:

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The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers

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