Job Description

We are seeking a highly skilled and motivated Inside Sales Representative to join our growing team. This role

focuses on lead generation and appointment setting to support our U.S.-based sales team. You will be

responsible for making outbound calls, qualifying potential prospects, identifying decision-makers, and

scheduling appointments for the sales team to present managed IT services and solutions.

This is a performance-driven role requiring excellent communication skills, persistence, and a results-oriented

mindset. The ideal candidate will have prior experience working with U.S. clients, handling B2B outbound calling,

and using CRM tools to manage and track lead pipelines.

The Inside Sales Resource will play a crucial role in driving sales and revenue growth by

engaging with potential customers, understanding their needs, and providing tailored solutions.

This position requires excellent communication skills, a strong sales acumen, and the ability to

work collaboratively with various departments.

Key Responsibilities:

• Make high-volume outbound calls to potential leads daily, following provided scripts and value propositions.
• Research target companies to identify key decision-makers and gather relevant business information.
• Qualify prospects based on pre-defined criteria and determine their IT services needs.
• Schedule high-quality appointments for the U.S. sales team to conduct consultations and demos.
• Accurately document and manage lead details, call notes, and follow-up tasks in the CRM system.
• Collaborate closely with the Director of Business Development to ensure alignment on lead quality and sales objectives.
• Achieve or exceed weekly and monthly KPIs, including calls made, leads qualified, and appointments booked.
• Maintain a professional, friendly, and persuasive approach to engaging with potential clients.
• Provide weekly reporting on lead generation activity, pipeline progress, and conversion metrics.

Requirements

• Minimum 5+ years of experience in outbound calling, inside sales, or lead generation (preferably for U.S. or international clients).
• Proven success meeting or exceeding sales or lead generation KPIs.
• Excellent English communication skills – both verbal and written (neutral accent preferred).
• Strong ability to build rapport quickly and handle objections confidently.
• Experience with CRM systems (e.g., HubSpot, Salesforce, or similar).
• Familiarity with lead sourcing tools, prospecting techniques, and online research.
• Ability to work U.S. business hours and meet deadlines consistently.
• A quiet, distraction-free home office set up with reliable internet connectivity.
• Experience working in the Managed IT Services or technology solutions industry.
• Background in B2B appointment setting for SMB or mid-market clients.
• Knowledge of LinkedIn Sales Navigator, ZoomInfo, or similar lead databases.

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO