Job Description

Division: Optical Communications

This is a hybrid position with a minimum of Tuesday, Wednesday and Thursday in office at the Poway, CA office.

As the industry's leader in fiber optic interconnects, SENKO is relentlessly pushing the boundaries of technology. Our dynamic and fast-paced environment fosters a culture of creativity and collaboration, where your ideas can thrive. We partner with the world's most renowned technology giants, shaping the future of connectivity together.

At Senko, you'll be part of a team that's passionate about innovation and dedicated to making a global impact. If you're ready to take your career to the next level and be at the forefront of technological advancements, Senko is the place for you.

The Inside Sales Representative II is responsible for supporting the company’s sales goals through great customer service, maintaining quality relations with existing accounts, and providing sales coverage.

Come and join us on this exciting journey to shape the future of connectivity!

Duties and Responsibilities include the following. Other duties may be assigned by Inside Sales Manager or VP of Sales.

• Monitor sales activities
• Understanding of where and how products are used
• Ability to proactively recommend products or alternatives
• Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory
• Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales Manager
• Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested
• Understand and respond to customer delivery needs by interfacing with internal personnel
• Check and follow up on schedules and lead time for orders and shipments
• Verify inventory quantities for customer orders
• Entering Sales Orders and Purchase Order request forms
• Process all paperwork for orders to include sales contracts, prints and related documentation
• Filing, organizing and maintaining sales tools, customer information, and product information
• Understand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customers
• Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO
• Generate Sales Reports as requested
• Understand and maintain company quality objectives per ISO standards
• Train new sales personnel as requested by Inside Sales Manager

PM19

Requirements

Skills:

• Organization
• Multi-tasking
• Microsoft Office skills
• Strong Phone presence
• Detail oriented
• Knowledge of ERP/CRM systems
• Accurate Data Entry

Qualifications:

• High School Diploma or equivalent work experience
• 3-5 years of customer service in a professional office environment and/or inside sales experience
• Data entry and computer software capabilities required
• Technical products background helpful
• Travel to customers and attend tradeshows as needed

Benefits Offered:

• Discretionary Bonus
• Medical
• Dental
• Vision
• Dependent Child Care
• Voluntary Life, Critical Illness and Accident Insurance
• 401K
• Legal Services
• Pet Insurance
• Financial Wellness
• 12 Paid Company Holidays per calendar year
• 2 Floating Holidays
• PTO
• Sick time
• Educational Assistance Program

EEO Statement:

SENKO Advanced Components, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), reproductive health decision making, genetic information , or any other characteristic protected by applicable federal, state, or local laws and ordinances. SENKO Advanced Components, Inc.’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

The Company will endeavor to make a reasonable accommodation of an otherwise qualified applicant or employee related to an individual’s: physical or mental disability; sincerely held religious beliefs and practices; needs as a victim of domestic violence, sex offenses, or stalking; needs related to pregnancy, childbirth, or related medical conditions; and/or any other reason required by applicable law, unless doing so would impose an undue hardship upon the Company’s business operations. Any applicant or employee who needs an accommodation to perform the essential functions of the job should contact the Head of Human Resources to request such an accommodation. The individual should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The Company will review and analyze the request, including engaging in an interactive process with the employee or applicant, to identify if such an accommodation can be made. The Company will evaluate requested accommodations, and as appropriate identify other possible accommodations, if any. The individual will be notified of the Company’s decision within a reasonable period. The Company treats all medical information submitted as part of the accommodation process in a confidential manner.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of the Head of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact the Head of Human Resources. To ensure our workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.