Job Description

Join our team as an Inside Sales Representative!

The role of an Inside Sales Representative (ISR) at Protolabs involves managing a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position is designed to support Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion. The ISR uses process-oriented approach to handle inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals and other company objectives.

You Will

Opportunity and Pipeline Management:

• Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements.
• Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline.
• Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives.

Demand Generation/Lead Management:

• Support lead generation efforts completing sale activities to drive lead qualification and conversions
• Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities.
• Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business.

Customer Engagement and Retention:

• Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility.
• Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships.
• Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes.

Operational and Administrative Responsibilities:

• Maintain effective communications with internal partners on customer projects within Protolabs
• Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects.
• Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.)
• Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application
• Perform other related duties as assigned by Sales Management.

What It Takes

• Entry-level position; Typically has 0-2 years of experience. 
• Bachelor’s Degree or equivalent sales experience 
• Ability to prioritize tasks effectively, ensuring timely opportunity follow-up and closing of deals.
• Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives
• Ability to build and sustain robust customer relationships to enhance satisfaction
• Exhibits Protolabs values: We are one team, We are kind, We are makers, We win or we learn, We take ownership
• Fluent in German desired

What's In It For You!

Our success is built on our people. We are committed to creating an environment where everyone feels empowered to be their authentic selves and do their best work. Alongside a supportive and inclusive culture, we offer a range of benefits designed to make work both rewarding and enjoyable:

Annual company bonus – we celebrate success together and reward both individual contributions and overall business performance.

Well-being support – access to OpenUp, providing professional psychological support to help you stay healthy and balanced.

Daily lunch and snacks – shared meals in the office create space to connect, recharge, and strengthen collaboration.

Learning & development opportunities – access to external training and events, as well as our in-house LEARN platform, offering a wide range of courses and workshops to support your growth.

Regular team events and socials – fostering connection, collaboration, and a strong sense of community.