Job Description

Position Type: 1 Year Contract
Department: Media Solutions – IT/ID
Work Location: North York Office - 20 Norelco Drive, North York, ON M9L 2X6
Work Arrangement: Hybrid: 4 Days per Week On-Site
Work Hours: Monday-Friday, 8AM-5PM

At LG, we create Innovation for a Better Life.

We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life Good.

As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.

Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.

At LG, Life’s Good.

The Inside Sales Representative is responsible for carrying out a variety of duties including receiving and tracking all B2B orders from the sales support and outside sales team for major Key Account orders; processing and managing the LG bid desk, sales program management, as well as track and follow-up on all orders to ensure processing and delivery terms are met.

PRINCIPAL RESPONSIBILITIES:
Customer Communication and Follow up:
• Reply to Customer inquiries and emails as needed
• Assist our bid desk partners to:
◦ Follow-up on price approvals and address validations
◦ Cancel older quote orders and follow-up with Reps to confirm if they are still required
◦ Conduct customer follow-ups on sales proposals & leads
• Follow-up with credit and logistics to expedite orders

Sales Team Support:
• Provide back-order reports on orders and ETA
• Credit notes, follow-ups, Bids, Samples, Admin processes as it relates to transactions
• Support operations on turnkey projects
• Manage Sales Promotion and Registration as needed
• Prepare Team special occasion (Annual Ceremony/Workshop etc.)
• Manage and Review Annual Volume Incentive Rebate (tracking, contracts, calculation, and verification)
• Review quarterly sales target achievements
• Customer opportunity identification & evaluation
• Additional duties as assigned

Internal Support and Collaboration:
• Managing orders through the delivery life cycle.
• Participate in and recap weekly concession meeting
• Provide ETAs for inventory going to customers/ distributors
• Pipeline management (Project System Registration and Management)
• Prepare and report Customer Inventory Status and Aging information
• Prepare and report weekly sellout, inventory, and core sku reports
• Prepare revenue and commission statements for external sales agencies.
• Process 3rd party POs, vendor management, invoice Processing, and payments
• T&E budget management and allocation
• Additional duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:
• Post-Secondary degree along with 2-4 years of relevant experience
• High proficiency in Office Suite (Excel, PowerPoint, Access and Word)
• Proficient in Industry standard ERP systems (SAP, Oracle etc.)
• Excellent level customer communication skills and sales acumen
• High Level of Efficiency, Multitasking, Organization and detail oriented

Note: This posting is for an existing vacancy. The expected base salary range for this position is $50-60K. Actual total compensation may include variable incentive pay. The determination of an applicant's base salary is based on the applicant's skills, competencies, location, and unique qualifications.

Artificial intelligence will be used in sourcing, reviewing and communicating with candidates for this position.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:
It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:
LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.