Doka

Inside Sales Representative: Account Growth & Customer Success

Doka  •  Edmonton, CA (Onsite)  •  5 hours ago
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Job Description

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka’s 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC’s commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

The Inside Sales Representative (ISR) is responsible for managing customer relationships, preparing quotations, processing orders, supporting strategic accounts, and working with clients regarding the return process. Working closely with both the Outside Sales Representative and Sales Management Team, this position serves as a key point of contact with customers and plays a critical role in supporting revenue growth.

Primary Responsibilities

  • Returns Management & Asset Recovery
  • Manage daily customer inquiries and requests.
  • Prepare quotations, work with operations on deliveries, reservations, and rental stock levels.
  • Follow up on outstanding quotations and opportunities.
  • Build relationships with existing customers to increase account penetration.
  • Coordinate equipment availability with operations teams.
  • Maintain CRM records and customer activity.
  • Support the Outside Sales Representative with account development activities.
  • Assist Sales Management with major account initiatives.
  • Assist in managing strategic and national accounts.
  • Resolve customer concerns and ensure a high level of service.

Additional Information

At AT-PAC, you’re not just joining a team, you’re joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing operations, you’ll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.

Doka

About Doka

Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 160 sales and logistics facilities in over 58 countries, Doka has a high-performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is provided swiftly – no matter how big and complex the project is. Doka employs about 8.000 people worldwide and is a company of the Umdasch Group, which has stood for reliability, experience and trustworthiness for more than 150 years.

Countless building objects around the world bear witness to what has defined Doka for so long: being a strong and trustworthy partner in the construction industry. Providing solutions for formwork and scaffolding, we understand the challenges our customers face. Knowing what it takes for a construction project to succeed, we work passionately no matter how big or small a project is. Performance on-site begins with having the right quantity of formwork and scaffolding in place at the right time. For us that is beyond question. Continuously improving our solutions, we are ready to go the extra-mile for successful project outcomes for our customers.

Find out more: www.doka.com

Start your career with Doka: www.doka.com/career

Industry
Construction & Skilled Trades
Company Size
1,001-5,000 employees
Headquarters
Amstetten, AT
Year Founded
Unknown
Website
doka.com
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