Job Description

Summary:

The Inside Sales Representative (full-time, remote) meets our customers’ business or personal needs by providing the right advertising product or technical assistance with our print and online services. This individual should have a competitive spirit and a strong customer focus with the ability to complete their workload through inbound calls and emails while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.

Although this is a remote position, candidates must reside in Ohio.

Note: Must be able to work 2 hours every Saturday morning

What you will do:

• Help current customers as well as new customers in all aspects of classified advertising
• Take incoming calls from families, funeral homes, and individuals placing obituaries
• Assist callers in composing and editing obituaries, ensuring accuracy and sensitivity
• Coordinate with newspapers and online publications to place classified advertisements
• Place advertisements and document all customer transactions in accordance with company policy
• Answer inbound calls and emails across multiple markets by quickly toggling between applications, confidently navigating an ad order entry system, and developing professional relationships with our customers
• Assist customers in placing product orders and recommend new product offers
• Work with customers by answering questions, researching/resolving issues, troubleshooting, and ensuring that customers enjoy the time they spend working with you
• Meet and maintain all individual and team standards as set by the department, attend product and system training events, and share ideas to improve business practices

What you will bring:

• Confident demeanor, competitive drive, and goal-oriented nature
• Excellent communication skills (oral and written), with a courteous and clear telephone voice
• Positive, people-oriented, energetic, and motivated to meet customer needs
• Analytical, creative, and innovative approach to solving problems
• Call center experience in customer service or sales preferred
• In-depth experience with the internet (web and email)
• Experience with computers (MS Office) and the ability to collaborate and work respectfully with coworkers and leaders are essential

Benefits and Compensation:

The hourly wage is $11.00 + commission (on-target earning potential is $32,480+). Pay is based on several factors including but not limited to geographic location, education, work experience, time in role, certifications, etc. In addition to your salary, the Company offers eligible employees a variety of benefits including medical, dental, life and disability insurance, 401k, as well as paid time off and select paid holidays (all benefits are based on eligibility). Please click the following link for more detailed information: www.mymedianewsgroup.com

Who we are:

The News-Herald, a subsidiary of MediaNews Group, is a local news organization that covers Lake and Geauga counties. Get breaking news, sports and entertainment coverage that fits your life.

“4x Built In Best Places to Work Winner - 2023-2026”

EEO Statement:

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

How To Apply:

• Please submit an online application along with your resume for this position here.

Closing Date:

• Continuous recruitment until the position is filled

Conditions of Employment:

• A full pre-employment background check will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks
• Must be available for shift work. May be required to work various hours for coverage outside of normal business hours

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