Job Description

Viessmann Climate Solutions is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort.

Viessmann Climate Solutions is part of the Carrier Global Corporation.

About this role

Viessmann is looking for a dynamic Inside Sales Representative to join our team in Langley, BC. In this role, you’ll be the operational backbone of our sales engine—ensuring flawless order processing, driving customer adoption of our digital portals, and facilitating smooth international logistics. If you love helping clients succeed while building smarter operational processes, we want to hear from you!

Key Responsibilities

• Drive the Sales Engine: Take ownership of the accurate entry, maintenance, and seamless close-out of all Sales Orders and custom variants within our enterprise ERP system (SAP).
• Elevate Customer Experience: Partner with clients to identify and build smart digital tools that make interacting and doing business with Viessmann effort-free.
• Guide & Consult: Act as a trusted advisor—guiding customers on product selection, pricing, and availability while crafting tailored sales quotations.
• Problem-Solve in Real-Time: Serve as the go-to liaison between clients and internal teams to resolve order challenges quickly and uphold exceptional service standards.
• Master Our Digital Portal: Build deep expertise in the Vi-Shop customer portal, guiding clients through navigation, order placements, and account reviews.
• Empower Client Self-Service: Lead interactive customer onboarding and training sessions for Vi-Shop, driving adoption and enabling clients to manage orders independently.
• Ensure Operational Excellence: Help maintain robust internal controls, data integrity, and compliance across SAP, LVS reporting, and key sales documentation systems.
• Power Global Logistics: Facilitate international commerce by generating complete customs documentation and export paperwork for U.S. container shipments, European orders, and LTL logistics.

Basic Requirements

• High School Diploma or GED
• 2+ years of experience in sales operations, order management, or a customer-facing logistics role.

Preferred Requirements

• Prior experience utilizing or administering SAP and LVS reporting systems.
• Direct experience conducting customer training, webinars, or onboarding sessions for digital Vi-Shop and Vi-Parts Apps (SaaS/portal tools).
• Background working in manufacturing, HVAC, technical product distribution, or international trade sectors.
• Proficiency with cross-border logistics across North America (US/Canada) and European export markets.
• Hands-on experience navigating and managing orders within an Enterprise Resource Planning (ERP) system (e.g., SAP).
• Proven track record of providing direct customer advice on product selection, pricing, and order troubleshooting.
• Strong digital literacy with experience guiding customers through web portals, online platforms, or software tools.
• Familiarity with international shipping documentation, customs paperwork, and export/import compliance (specifically U.S. and cross-border logistics).
• Exceptional communication skills, problem-solving ability, and high attention to detail.

Additional information

• Must have unrestricted authorization to work in Canada.
• No visa sponsoring available.