Job Description

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for an Inside Sales Support Representative (m/f/d) to join us at our facility in Wuppertal.

The Inside Sales Support Representative is responsible for managing and developing assigned customer accounts remotely from Axalta’s offices, while providing commercial and operational support to internal and external customers. The role ensures an excellent customer experience through effective account management, coordination with field sales teams, pricing administration, contract support, and accurate maintenance of commercial data and systems.

Key responsibilities:

• Manage and develop assigned customer accounts, primarily within the C-customer segment.
• Build strong customer relationships through regular contact via phone, email, and digital channels.
• Identify and qualify sales opportunities.
• Drive growth through upselling, cross-selling, and retention.
• Maintain accurate customer and pipeline data in Salesforce.
• Collaborate with Sales, Customer Service, Pricing, as well as stakeholders.
• Support commercial initiatives, process improvements, and digital/e-commerce adoption.

Key requirements:

• Successfully completed commercial apprenticeship or equivalent business qualification, combined with professional experience in an internal sales or sales support function.
• Experience in customer support, inside sales, sales administration, or commercial operations.
• Experience working with CRM systems, preferably Salesforce (SFDC) as well as ERP systems such as SAP is desirable.
• Experience in industrial, coatings, manufacturing, or B2B environments is an advantage.
• Successfully completed commercial apprenticeship or equivalent business qualification, combined with professional experience in an internal sales or sales support function.
• Strong customer orientation with proven relationship management capabilities as well as commercially savvy with strong sales mindset
• Excellent verbal and written communication skills, with strong interpersonal abilities.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com.

2 - Professionals (EEO-1 Job Categories-United States of America)

We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This is an active opening for which we are recruiting to fill immediately.