Job Description

About Blackhawk Network

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview

Job Title: Inside Sales Representative

Contract: Fixed Term, September – December 24th

Workplace: Hybrid – 2 days in office per week in Hemel Hempstead Office

Hours: 35 hours per week

Reports to: Supervisor, Inside Sales

The CashStar team delivers comprehensive gift card solutions for both B2B and B2C markets, helping leading retail brands grow customer engagement and drive revenue. The team operates across multiple functions, working together to support clients in the UK and European territories. You will work with major retailers such as Tesco and Marks & Spencer to manage and promote their gift card programs.

The Inside Sales Representative is a key part of the team, focused on expanding and nurturing our client base for bulk gift card purchases.

Responsibilities

• Identify and Engage Prospects: Reach out to potential clients via phone, email, and supported digital channels to introduce CashStar’s bulk gift card solutions and generate interest.
• Achieve Sales Targets: Work towards individual and team goals, adapting to market trends and customer behaviours to drive performance.
• Understand Customer Needs: Use insights from customer interactions to identify opportunities across the CashStar platform and tailor solutions to maximise sales.
• Support Platform Activity: Monitor the CashStar platform, assist with account and sales queries, and investigate any issues or errors that arise.
• Collaborate Across Teams: Work closely with finance, operations, and sales teams to resolve customer complaints and share information that improves service delivery.
• Demonstrate Best Practice: Operate in line with company policies, procedures, and legislative updates, consistently reflecting the company Beliefs in your approach.

Qualifications

• Sales Experience: Ideally bring previous experience in a sales role, with a proven ability to meet or exceed targets.
• Teamwork and Collaboration: Work effectively as part of a team, contributing to shared goals and supporting colleagues.
• Customer Interaction Skills: Deliver excellent service through professional telephone and email communication.
• Confident Use of Business Tools: Demonstrate strong working knowledge of Microsoft Excel, Word, PowerPoint, and online search engines to support day-to-day tasks.
• Clear and Professional Communication: Communicate confidently with customers and internal stakeholders, both verbally and in writing.
• Attention to Detail and Problem Solving: Maintain high standards in written communication, with the ability to solve problems and remain calm under pressure.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.
• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.