Job Description

Rockstar is recruiting for a modern skincare brand and medspa that restores and enhances facial balance and harmony through natural, intention-based beauty guidance.

About the Company

The company is a modern skincare brand and medspa dedicated to restoring and enhancing facial balance and harmony through natural, intention-based beauty guidance. Founded in 2018, the mission is to deliver medical-grade results while simplifying skincare routines with impactful, fuss-free solutions. Services include Botox, filler, biostimulators like PRFM and Sculptra, threads, microneedling, facials, and more. The curated line of rejuvenating skincare products is formulated with safe, high-quality ingredients for all skin types and tones. With a devoted client base and strong presence on social media, the company offers both professional aesthetic services and transformative skincare experiences, guided by a holistic East-meets-West approach. The company has been featured in leading media outlets, a testament to its commitment to excellence, authenticity, and a truly elevated customer experience.

About the Role

The company is looking for an Inside Sales Representative to help drive new patient growth and serve as the first point of connection in each patient's aesthetic journey. This is a sales-focused role responsible for converting inbound interest into booked consultations, re-engaging warm leads and past patients, and helping prospective patients feel confident in choosing the company.

The representative will act as both an ambassador and a revenue driver: building trust with prospective patients, guiding them toward the right next step, and consistently moving leads through the funnel. The ideal candidate is highly motivated by goals, thrives in a fast-paced environment, and knows how to balance a patient-first experience with strong sales performance.

This is a remote position. Employees are expected to maintain a professional, distraction-free work environment, reliable phone and internet access, and availability during scheduled working hours. The regular schedule for this position is Monday through Friday, 9:00 a.m. to 6:00 p.m. PST. Schedules may vary based on business needs and may include evenings, weekends, or peak inquiry periods to support timely lead follow-up, patient conversion, and business operations.

Key Responsibilities

Responsibilities include but are not limited to:

• Own the conversion with inbound leads across phone, text, email, and website inquiries, with a focus on booking consultations and driving revenue
• Conduct outbound follow-up with prospective patients, consultation inquiries, and past patients to increase bookings, improve conversion, and reactivate demand
• Build trust with prospective patients by educating them about treatments, pricing, providers, and the company's philosophy of natural, ethical aesthetics
• Proactively manage the sales pipeline, ensuring every lead receives timely, thoughtful follow-up and no opportunity is left untouched
• Track lead activity, follow-up touchpoints, booking outcomes, and conversion performance within CRM and scheduling systems
• Consistently achieve and exceed consultation booking, conversion, show rate, and revenue goals
• Identify opportunities to improve lead handling, outreach strategy, and conversion workflows based on patient feedback and sales performance
• Partner closely with marketing and clinic teams to ensure a seamless experience from first inquiry through appointment and treatment

You Are

• Motivated by goals, conversion, and performance, and excited by the opportunity to directly impact patient growth and revenue
• A strong communicator who can confidently guide prospective patients, handle objections, and create trust through education and empathy
• Organized and process-oriented, with the ability to manage a high volume of leads, follow-ups, and conversations without losing momentum
• Proactive and persistent, with a natural instinct to follow through, close loops, and turn interest into action
• Passionate about beauty, wellness, and luxury, and delivering a luxury-level brand experience in every interaction
• Able to communicate for extended periods by phone, text, email, and video; use a computer and phone throughout the workday; and operate scheduling and communication systems

Preferred Qualifications

• 1 to 3+ years of experience in inside sales, lead conversion, hospitality, retail, wellness, aesthetics, healthcare, or another high-touch client-facing role
• Proven track record of meeting or exceeding booking, conversion, or sales goals
• Experience working with CRM, scheduling, and lead management systems
• Strong verbal communication skills and confidence speaking with prospective patients by phone and text
• Ability to thrive in a fast-paced, performance-oriented environment
• Experience in aesthetics, beauty, wellness, or luxury services is preferred but not required