Inside Sales Representative

The actual location of this job is inJakarta, Indonesia Relocationassistanceis available for eligible candidates and their families, if needed.

This roleisresponsibleforhandlingand develop small / potential accounts;introducingnewproductsto customers;drivinginternal support to customers;andmeetingyearly salesplanobjectives

This is anoffice‑firstrole. Working together in person supports close,real‑timecollaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week).

What you will get:

An agile career and dynamic working culture.

An inclusive and ethical workplace.

Compensation programs that recognize high performance.

A variety of benefits dependent onroleand location.

What you will do:

• Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies

• Develops small accounts and regain inactive accounts

• Maintain relationship for responsible accounts through phone call andvisit if necessary

• Introduces Lonza products and services

• Ensures thatall ISR orders areprocessedsmoothly from beginning to theend in all related systems,ie SAP, SFDC, etc.

• Ensures payments by customer

• Work with BD team for projects of new business opportunities

• Involves internal departments whenrequired

• Follow up leads from allthedifferent typesofchannels

• Ensuressmooth transition of accounts between ISR& TSM

• Ensures total customer satisfaction

• Ensures adequate brand image of company

• Responsible formaintainingsound EHS working conditions, practicesin your assigned job or area and ensure continuous compliance to

• EnsuresLonza EHS Standards and local law requirements.

• GMP Responsibility

• Perform other dutiesas assigned

What we are looking for:

• Proven experience in customer service, inside sales, business development, or account management, preferably within the pharmaceutical, nutrition, life sciences, or related industries.

• Demonstrated ability to develop new business opportunities, grow existing customer accounts, and re-engage inactive customers while consistently deliveringa high levelof customer satisfaction.

• Strong commercial acumen with experience managing orders, supporting sales targets, coordinating customer requirements, and driving account growth across diverse markets.

• Working knowledge of import/export processes,logisticscoordination, and end-to-end order management in a customer-facing environment.

• Proficiencyin SAP, CRM systems (e.g., Salesforce), and Microsoft Office applications, with the ability to effectively manage customer data, orders, and sales activities.

• Excellent communication and relationship-building skills, with the ability to collaborate across cross-functional teams and engage customers through multiple channels.

• Degree, diploma, or equivalent experience in Business, Life Sciences, Supply Chain, orrelatedfield.