WARE is one of the nation’s largest and most expansive boiler rental, service, education, and training companies. A family-owned business founded in 1952, WARE has experienced continual growth for over 70 years. The company culture strongly rooted in service, growth and generosity sets it apart, with these core values serving as the foundation of the company’s success.
Steam power plays a significant role in the daily operations of many large economic sectors, such as health care, education, food, and petrochemical among others, poising WARE for expansive growth for years to come.
WARE is seeking a customer-focused Inside Sales Representative to grow parts sales while providing outstanding support to our Outside Sales, Service, and Rental teams. This role requires someone who enjoys solving customer problems, building relationships, and delivering exceptional service while managing orders from quote to completion. Prior experience as an Industrial Boiler-Burner Service Technician is a plus.
Responsibilities
• Provide exceptional customer service via phone, email, and online chat for WARE, BoilerWAREhouse.com, WARE Boiler University, and The Valve Shop
• Support Outside Sales, Service, and Rental teams by sourcing parts and equipment, preparing quotations, processing orders, and managing orders through delivery
• Coordinate with internal departments to ensure timely communication and successful order fulfillment
• Process customer orders, verify pricing and shipment details, and expedite deliveries as needed
• Proactively communicate order status, delivery updates, and changes with customers
• Complete sales reports, customer follow-up, and other assigned duties
• Perform other duties as assigned
Requirements
• High school diploma or GED required
• Five (5)+ years of industrial sales and customer service experience; steam/hot water, plumbing, or HVAC parts and service background preferred
• Strong customer service, relationship-building, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Proficient with CRM systems, Microsoft Office, and online business applications
• Highly organized with the ability to prioritize multiple tasks and manage details
• Self-motivated, adaptable, and collaborative with a positive, professional attitude
WARE is a commercial and industrial, boiler rental and service company. We specialize in boiler rentals as well as service, including boiler installation, boiler repair, boiler maintenance and turn key. WARE also sells new, used, and remanufactured boilers and boiler equipment from top boiler manufacturers in the industry.
WARE lives and breathes steam, and has been in business for over half a century. WARE’s trade knowledge and experience have made them one of the industries leading educators on boiler training. WARE Boiler University is beyond industry-leading, it is revolutionary.
WARE’s on-line parts store BoilerWAREhouse.com is your destination for all your boiler equipment parts and if it is valve repair you need, WARE’s Valve Shop can test, diagnose, maintenance, and service all makes and models of valves.
WARE provides a complete solution and a one-stop-shop for all your steam needs.
