Key Responsibilities

• Manage and Grow Book of Business

  • Maintain regular contact with existing clients to strengthen relationships and drive repeat business
  • Identify opportunities to upsell and cross-sell products or services
  • Track account activity and ensure customer satisfaction

• Prospect and Generate New Business

  • Conduct cold calls and outreach to prospective customers to build a strong sales pipeline
  • Qualify leads and identify customer needs
  • Schedule meetings or demos as appropriate to advance opportunities

• Customer Issue Resolution

  • Serve as a primary point of contact for customer inquiries and concerns
  • Investigate and resolve issues in a timely and professional manner
  • Partner with internal teams to ensure service delivery meets customer expectations

• Sales Performance & Reporting

  • Meet or exceed individual sales targets and KPIs
  • Maintain accurate records of customer interactions in CRM systems
  • Provide regular updates on pipeline activity and forecasts

Qualifications

• Bachelor’s degree or equivalent experience preferred
• 2+ years of inside sales, customer service, or account management experience
• Strong communication, negotiation, and relationship-building skills
• Ability to handle rejection and maintain persistence in a sales-driven environment
• Proven ability to manage multiple priorities and meet deadlines
• Experience with CRM systems (e.g., Salesforce, HubSpot) preferred

Key Competencies

• Results-oriented mindset
• Strong problem-solving skills
• Customer-focused approach
• Self-motivated and adaptable
• Excellent organizational skills

Work Environment

• Primarily office-based or remote sales environment
• High-volume outbound calling and customer interaction