Job Description

The Inside Sales Representative ensures existing customer accounts are supported and contribute to business results. This role will anticipate needs while managing the day-to-day workflow and prioritizing various projects.This role will have in-depth product knowledge and best practices of successful customer service. This role is responsible for maximizing results by building and maintaining customer relationships to grow sales, gross profit margin and overall profitability.

Core Functions

• Product Knowledge
• Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions. 
• Suggest sale of related parts when identical replacements are not available. 
• Effectively communicate features, benefits, and warranty policy information to customers.
• Learn all facets of the heavy-duty truck and trailer parts industry. 
• Sales Expertise
• Maintain current customer accounts.
• Maximize sales and gross profit for all customers and ensure sales goals are met.
• Identify opportunities of customer’s future needs to drive sales.  
• Leverage sales force automation tools to identify opportunities within accounts. 
• Communicating opportunities and challenges to management. 
• Customer Service
• Advise customers and answer questions about products, prices, availability, and product features. 
• Maintain consistent and clear communication with customers both in-person and electronically (phone and email).
• Engage with customers to determine immediate and long-term needs. 
• Build customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Maintain an on-going liaison between New Life Parts and its customers. 

Competencies and Qualifications

• High School Diploma (or GED) required.
• Associate’s or Bachelor’s degree (or currently pursuing) in Sales, Marketing, and/or Business, OR 3-5 years of sales, customer service, heavy-duty truck and trailer equipment sales, automotive parts sales or related industry experience required.   
• Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel. 
• Experience with an enterprise resource planning (ERP) system and/or sales force automation tools preferred. 
• Proven ability to make and maintain sales and customer accounts.
• Excellent verbal and written communication skills.  
• Ability to provide personable and professional customer service.
• Strong analytical, critical thinking and time management skills.
• Strong active listening and strategic influencing skills.
• Demonstrated ability to build strong relationships with all levels of internal and external personnel.
• Ability to stay adaptable to changing environments and tasks.

Physical Requirements

• Must be able to lift/carry 50 lbs. infrequently.  
• Prolonged periods of sitting at a desk and working on a computer

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