Job Description

Responsibilities:

• Answering incoming calls
• Dealing with walk in customers and providing product information
• Preparing quotes and estimates
• Following up on all quotes
• Providing excellent customer service
• Supporting joint sales, marketing and communications related activities
• Updating and maintaining customer lists
• Assisting with processing of warranty claims
• Supporting the Residential division as needed
• Participating in and supporting trade shows
• Communicate with the Field Operations department/Install Coordinator for project scheduling
• Maintain positive customer relationships, for CDS, in collaboration with the local General Manager and sales team
• Maintain a positive attitude and communication style with customers and employees in all circumstances
• In conjunction with the sales team, maintain the quote log for the division
• Ensure all quotes and bids adhere to gross margin expectations for the division
• Being an advocate for customer online reputation management campaigns to drive customer reviews and feedback
• Provide coverage to various positions in the branch as needed
• other duties as assigned

Skills:

• Customer service savvy and above average communication, written and verbal
• Above average computer skills with working knowledge of MS Outlook (including calendar)
• Ability to prioritize tasks and strong communication skills
• Superior resourcefulness, integrity, and strong work ethic
• Very organized with great attention to detail
• Ability to work in a team environment

Qualifications:

• 1-3 years of experience in customer service or related experience
• Good computer skills with working knowledge of Microsoft Office Suite and Internet Explorer
• Experience managing sales cycles or customer relationships would be an asset
• Possess a valid Driver's License and vehicle
• Must be able to successfully pass pre-employment screening requirements including background check, drug, alcohol and health assessment

We offer:

• A positive work environment with competitive pay and an excellent benefit plan
• Opportunity to build a long-term career with upward mobility
• Excellent Health and Dental benefits offered for full time employees
• COR Certified workplace
• Equal opportunity employer

To Apply:

If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “INSIDE SALES - CALGARY” to the subject line of all correspondence.

Applications will be accepted until the position has been filled.

COMPANY:Creative Door