Job Description

• PRINC IPLE R ESPON SIB ILITIE S
  • RFQ
    • Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
    • Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
    • Controls and manages RFQ workflow
    • Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
    • Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
    • Quotation follow up for order execution
  • ORDER FEEDBACK
    • Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
    • Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
    • Controls and manages Feedback Workflow
    • Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
  • ORDERS
    • Supports order booking and administration process
  • COMPLAINTS
    • Controls and manages CAT A/B VOC Workflow process
  • OTHER
    • Coordinates Fusion Maintenance and Price List Creation
    • KPI Management
    • Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
    • Analyzes project wins and losses.
    • Inside Sales Initiatives
    • Performs other duties as required.

• QUALIFICATIONS/EXPERIENCE
  • Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales
  • Knowledge of Systems Administration and Management
  • Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
  • Detail orientated, able to maintain accuracy under pressure

• ORGANISATION STRUCTURE
  • Reports directly to the Inside Sales Operations Manager