Job Description

We are looking for a motivated and customer-focused Inside Sales Representative to join our team. This role is ideal for someone who enjoys helping customers, solving problems, building relationships, and working in a fast-paced environment where no two days are the same.

The right candidate will play a key role in supporting our customers, growing sales, and helping drive the success of the branch through strong product knowledge and outstanding customer service.

Responsibilities

• Build and grow customer relationships by providing exceptional service and support.
• Generate new and repeat sales by educating customers on products, features, benefits, and solutions.
• Identify opportunities to increase sales through cross-selling, up-selling, add-on sales, and promotional items.
• Accurately process customer transactions including quotes, orders, returns, and invoicing.
• Work closely with outside sales representatives and branch teammates to support customer needs and grow accounts.
• Respond to customer inquiries by phone, email, and in person in a professional and timely manner.
• Locate, source, and obtain parts for customers, including processing buyouts for non-stocked items.
• Coordinate parts orders and communicate with warehouse, delivery, and management teams to ensure timely service.
• Maintain ongoing communication with customers to strengthen relationships and resolve concerns quickly.
• Assist walk-in customers with order questions, quotes, and product recommendations.
• Maintain a clean, organized, and professional counter and parts area.
• Stay informed on product offerings, industry trends, and customer needs.
• Perform additional duties as assigned.

Why Join Our Team?

• Opportunity to grow your career with a stable and growing company.
• Competitive pay with the ability to directly impact your success through sales growth.
• Fast-paced work environment that keeps every day engaging.
• Supportive team atmosphere with experienced industry professionals.
• Ability to build strong customer relationships and become a trusted resource.
• Work with a wide range of heavy-duty, fleet, trailer, and automotive products.

Skills, Knowledge, and Abilities

• Strong customer service and relationship-building skills.
• Excellent communication, sales, and negotiation abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Basic computer proficiency including Microsoft Office and related systems.
• Positive attitude, strong work ethic, and willingness to learn.
• Expertise in the heavy-duty or automotive aftermarket industry is highly preferred.
• Valid driver’s license with an acceptable driving record.

Job Requirements

• Previous parts counter, automotive aftermarket, heavy-duty parts, or related sales experience preferred.
• Ability to work cooperatively with sales, warehouse, and delivery teams.
• Ability to provide accurate quotes, process orders, and manage customer requests efficiently.
• Manufacturer or industry training is a plus.
• Some travel may be required.

Physical Demands and Working Conditions

• Prolonged periods of sitting, standing, and computer work.
• Ability to occasionally lift up to 50 pounds.
• Fast-paced environment with regular interaction with customers, drivers, warehouse staff, and vendors.