Job Description

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms!

This role is a great fit for you if you thrive in a fast-paced environment, excel at building relationships, and have outstanding customer service. This is the ideal role for those that are results-oriented and are adept at handling all aspects of customer service.

About the Role:

• Provide proposals for unitary equipment for established customers
• Work collaboratively with the offshore quoting support team
• Respond to pricing requests from the network of Carrier distributors
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Have an ability to coordinate across multiple functions, to maintain composure in fast-paced situations, and to make decisions in a fast-paced environment
• Seek new business opportunities by assisting with RFP's for new and/or existing customers.
• Support Sales Managers and Inside Sales Engineers with new and existing accounts.
• Have a combination of excellent technical skills, be a self-starter, with strong business understanding, strong self-direction, and excellent interpersonal/influencing skills to work across the Carrier organization and with customers

Required Qualification:

• High School Diploma or GED
• 5+ Customer Service Experience

Preferred Qualification:

• Bachelor's Degree in related field
• Commercial HVAC experience or knowledge preferred
• Prior sales and/or customer service experience is preferred
• Experience with CRM Systems such as Salesforce
• Proficient with Microsoft Office Suite
• Highly organized with strong attention to detail, while also able to prioritize multiple priorities
• Sense of urgency, self-initiative, dedication, sense of ownership is required
• Strong written and verbal interpersonal skills with the ability to get along with both external customers and a multi-functional team of sales, engineering, manufacturing & marketing associates
• Outstanding follow-up and follow-through skills
• Unwavering customer service orientation
• Proficiency with Microsoft Office (Excel, Word & PowerPoint)