AI Success™

Job Description

Durabuilt Windows & Doors is one of Western Canada’s largest window and door manufacturers, proudly serving homeowners, builders, contractors, and retailers since 1988. Headquartered in Edmonton, Alberta, we are recognized as one of Canada’s Best Managed Companies - a testament to our innovative products and the exceptional people behind them.
We are a team of doers, thinkers, and problem-solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships and contributing to a trusted Canadian brand, you’ll feel right at home with us.
About the Role

As an Inside Sales Representative, you are the hub of activity at our Edmonton showroom. You’ll work with walk-in customers, inbound leads, contractors and trade accounts.
Armed with a premium product lineup and a strong brand, your job is to assess needs, provide expert recommendations and guide customers through the selection process. This is a people-first, high-volume sales role that rewards relationship builders who are sharp, knowledgeable, and driven to close.
Key Responsibilities

Welcome and serve walk-in customers in the showroom, delivering a premium, consultative experience from first greeting to signed agreement
Manage inbound leads across all channels - phone, email, web, and showroom - with prompt, professional follow-up
Support and grow contractor and trade accounts through proactive relationship management and a deep understanding of their project needs
Assess customer needs and recommend the right window and door solutions from Durabuilt’s full product lineup
Prepare accurate quotes and proposals using CRM tools, ensuring every detail is correct before it goes to the customer
Follow up consistently on open opportunities to advance deals through the pipeline and reduce lost quotes
Build a strong referral and repeat business base by delivering exceptional service that earns long-term loyalty
Collaborate closely with estimating, operations, and installation teams to ensure smooth project handoffs and satisfied customers

What You Bring

2+ years of inside sales, showroom, or counter sales experience — experience in windows, doors, building materials, or home improvement is a strong asset
A proven track record of meeting or exceeding sales targets in a high-volume, multi-channel environment
Strong product knowledge aptitude — you learn technical specifications quickly and translate them into clear, customer-friendly recommendations
Excellent communication skills across in-person, phone, and email channels; you adapt your style to homeowners and trade professionals alike
Organized and detail-oriented with experience managing quotes, proposals, and follow-up activity in a CRM system
A natural relationship builder — you remember names, follow through on commitments, and make customers feel genuinely valued

What We Offer

Competitive Compensation: $50,000 base salary with a commission structure leading to an earning potential of $90,000–$120,000+.
Professional Development: Comprehensive onboarding, product training, and clear career growth opportunities
Supportive Environment All the tools and benefits you need to succeed in your role.

Why Durabuilt?We’re not just another home improvement company. Here’s what sets us apart:

INNOVATIVE - Continuously improving products and processes — you’ll always have something compelling to sell
ACCOUNTABLE -We stand behind our work, our people, and our promises to customers
CARING - A team culture where people genuinely look out for each other and celebrate wins together
GROWTH-MINDED - We invest in your development and expect excellence — your ceiling is determined by your drive

We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants from every background, experience, and identity.

Thank you for your interest in joining Durabuilt Windows & Doors!

Thank you for applying!

About Durabuilt Windows & Doors

Durabuilt Windows & Doors’ story started over 35 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately held manufacturing companies in Western Canada. Hard work, dedication and above all else a customer-focused attitude, has shaped Durabuilt into the company it is today. Durabuilt celebrates hard work, innovation and business growth, all while maintaining a spot on Canada’s Best Managed Companies list since 2012.

It’s not just Durabuilt’s innovative mindset and design that places us on this list, it is also our people!

Our Core Values

30 Years Built On Values - Durabuilt values the importance of a positive employee experience and company brand. This is reflective in how we provide an exceptional experience to all our consumers, dealers, builders, and commercial clientele.

INNOVATIVE.

Think ahead to stay ahead. Constant improvement. Small things matter.

DRIVER.

Stay hungry and act with urgency. Think and move quickly.

OWNERSHIP.

No excuses. 100% accountability. Act responsibly. Stay committed. Stay lean.

CARING.

For employees, partners and community. Show respect and remain humble.

INDIVIDUAL.

We work with great people and expect a lot from them. We challenge each others ideas openly. We value diversity in people and ideas.

Durabuilt understands that our employees are the key to our 30 year success and know it is our talent that will support future growth!

We are confident that as part of the Durabuilt family, you will discover an organization that believes in teamwork, accountability, and growth. In return, we are committed to providing you with an opportunity to share your skills and strengthen your core competencies.

Industry

Unknown

Company Size

201-500 employees

Headquarters

Edmonton, CA

Year Founded

1988

Website

durabuiltwindows.com

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