Job Description

Job Location: Plainville, MA 02762
Salary Range: $60,000.00 - $68,000.00 Salary
- Respond to inbound inquiries, provide product and service information, and expert advice and support.
- Identify potential leads and reach out to prospective customers through calls, emails, and other channels.
- Process customer orders and prepare quotes.
- Manage customer accounts, ensuring a high level of service and satisfaction.
- Track and maintain accurate records of customer interactions and sales activities.
- Assist with pricing negotiations and provide support in closing sales.
- Collaborate with outside sales representatives, customer service, and operations teams to coordinate orders and deliveries.
- Provide after-sales support, troubleshoot issues, and address customer complaints.
- Meet or exceed monthly sales quotas and performance metrics.
- Stay informed on product knowledge, industry trends, and competitor offerings to effectively communicate product benefits to customers.
- Cultivate existing customer relationships to ensure complete customer satisfaction, customer retention, and gather feedback for service improvement.
- Conduct touch base meetings with branch managers and service managers to discuss upcoming equipment needs and collaborate to resolve issues.

Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to multitask effectively.
- Proficiency in Microsoft Office (Excel, Word, Outlook), and other relevant tools.
- Self-motivated, results-oriented, and capable of working independently as well as part of a team.
- Ability to learn and effectively communicate technical product details.
- Excellent phone etiquette and customer service expertise.
- Strong planning, problem solving, and negotiation ability.
- Highly organized with impeccable attention to detail.
- Knowledge of construction terminology is a plus.
- Reaching, bending, squatting, and lifting 50 pounds or more.
- High school diploma required.
-

Preferred Education: Bachelor’s degree in related field.
- Preferred

Experience: 1-5 years’ experience in inside sales within the equipment rental or similar industry.
60,000 - 68,000 annually commensurate with experience and industry knowledge. Health, dental, vision, and life insurance options. Retirement savings 401K plan and company match. Paid time off and holidays.