Inside Sales Representative (ISR)

Why You’ll Love Softchoice

At Softchoice, our purpose is to unleash the potential of people and technology. We believe there is no success without team success. We foster a culture of inclusion and fairness where diverse backgrounds, experiences, and perspectives are valued. Our goal is to empower every employee with opportunities to grow, succeed, and make a meaningful impact. Together, we work to make life better for our people, our customers, our partners, and our communities.

The Impact You Will Have

As an Inside Sales Representative (ISR), you will support some of Softchoice’s largest and most diverse enterprise and strategic customers. This role is a key part of our customer support and growth model, helping solve business challenges while supporting customer satisfaction and business performance.

You will be involved in multiple areas of the customer lifecycle, including forecast management, quote support, renewals, and customer integration projects. This role offers the opportunity to directly influence business outcomes and strengthen customer relationships.

What You’ll Do

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  Work as part of a unified account team in partnership with inside and outside sales teams
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  Research and fulfill quote requests while providing reporting and analysis support
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  Help manage customers’ annuity and renewal business
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  Stay up to date on technology trends, pricing programs, and customer-specific selling processes
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  Build strong relationships with sales representatives, vendors, customers, and internal teams
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  Collaborate with cross-functional departments to deliver an exceptional customer experience
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  Work closely with Account Management and other stakeholders to support ongoing customer needs
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  Partner with vendors and technology partners to secure optimal pricing, product availability, and alternative solutions
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  Maintain and update customer documentation accurately and confidently
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  Support project-based activities such as forecasting equipment delivery, coordinating specialized deliveries, and tracking project progress
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  Collaborate as a team to reduce escalations and proactively minimize customer risk

Requirements

What You’ll Bring to the Table

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  At least 2 years of B2B customer service or support experience
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  Experience handling high volumes of customer requests and inbox management
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  Proficiency in Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint
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  Experience in the IT industry is an advantage
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  Familiarity with Microsoft licensing programs is an advantage
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  Experience using enterprise reporting tools such as Power BI is an advantage
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  Experience working with Salesforce is an advantage