The Inside Sales Representative acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes through account management and data analyzation. This position requires the following functions to meet customers’ needs: sales, expediting, quoting, and quality assurance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Work to meet all established Key Performance Indicators (KPI’s)
•Always represents the company professionally and courteously.
•Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
•Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
•Effective management of all customer’s master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
•Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
•Collaborates professionally with cross functional teams to identify and resolve customer issues.
•Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability.
•Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns.
•Supports in preparing continuous improvement reviews for our customers.
•Work with established reporting tools for inventory review and new item additions.
•Manage customer portals for demand, quote requests, and corrective actions
•Maintains and builds customer relationships to become a trusted consultative advisor
Würth Industry North America
•Read and decipher customer prints to provide accurate customer quotes
•Recommend and identify internal process improvements.
•Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
•Up sell products and services through weekly sales or company promotions.
•Performs other duties, as assigned.
QUALIFICATIONS, SKILLS & ABILITIES
• Bachelor’s Degree Preferred. High school diploma/GED
• Minimum 3 - 5 years customer service/inside sales or related experience is required.
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
• Advanced Excel skills.
• SAP skills are advantageous.
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material.
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Ability to analyze data to make decision and impacts for the customer.
• Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
• Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
•Excellent judgement and decision-making skills
•Ability to establish credibility, respect and trust from internal colleagues and external customers.
•Ability to keep employees motivated, create a team environment and resolve conflict.
• Must occasionally lift, carry or move up to 25 lbs.
Why Würth:
EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. #LI-SJ1
Our industry-leading inventory management technology and a worldwide team of supply chain experts help ensure you receive your C-Parts, including fasteners and other industrial supplies, at the right place, right time, and right price, every time, with:
• Data-driven, customized inventory management solutions
• End-to-end program support to optimize supply and reduce costs
• Global network stability and buying power combined with local partnership
We provide maximum efficiency, control, and transparency over your supply chain. Our highly customized logistics solutions lower purchasing and operating costs, save valuable storage space, and free up your teams so you can concentrate on your core business. Our responsive, experienced team provides constant support to help you get the most out of your programs, products, and processes.
Our expertise goes further than distribution. We invest in continuous learning and practical knowledge-sharing across inventory management, quality, logistics, and supply chain best practices, so customers benefit from proven processes, not just parts.
Our parent company, the Würth Group, is the world market leader in industrial distribution and consists of hundreds of companies in more than 80 countries. Our access to the Würth Group’s global knowledge and resources provides a network of stability and breadth of expertise, while our local teams are busy cultivating personal relationships and understanding to ensure your supply chain needs are met.
Family-owned and privately held since 1945, the Würth Group is characterized by a future-oriented strategy, unparalleled customer partnership, and an unrivaled commitment to quality.
