Job Description

• Respond promptly and professionally to inbound customer phone calls.
• Support the Account Management team by assisting with customer inquiries and requests as needed.
• Process customer orders received via phone, email, and in-person walk-ins.
• Monitor shipment status, track orders, and communicate updates to customers upon request.
• Assist customers with warranty claims and freight-related issues.
• Coordinate deliveries for customer projects to ensure timely fulfillment.
• Support warehouse operations by assisting with order picking when required.
• Accurately enter sales orders into the accounting system.
• Review and maintain open orders on a weekly basis to ensure accuracy and closure.
• Process customer returns and issue corresponding credits.
• Prepare and process outbound UPS shipments.

• High School diploma or equivalent required; education or experience in the HVAC industry preferred.
• Minimum of 1 year of B2B or B2C sales experience, including direct warehouse sales experience.
• Ability to work independently with minimal supervision while maintaining accountability.
• Strong verbal and written communication skills for phone, email, and in-person interactions.
• Proven experience working in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Demonstrated customer service experience with a solutions-oriented mindset.
• HVAC product knowledge preferred.
• Prior HVAC warehouse experience preferred.
• Experience using Oracle software is a plus.

• 401(k) with employer match (immediate vesting)
• Medical – HDHP & PPO options, Dental and Vision
• HSA with employer matching contributions
• FSA & Limited FSA
• Employer Paid Life/AD&D Insurance
• Voluntary Life Insurance Plans
• Paid Family Leave
• PTO
• Paid Company Holidays – 10 Days
• Employer Paid Short-term Disability
• Long-term Disability
• Referral Bonus Opportunities
• Other voluntary fringe benefits