Job Description

Exciting opportunity to join an Australian-based technology company on a global mission to revolutionise the field of chromatography and proteomics.

About Us

IonOpticks is the global leader in specialised, high-performance chromatography columns trusted by scientists worldwide to transform the way proteomics and medical research are performed. Since 2017, our award-winning products have powered labs across leading universities and research institutes, enabling the most reliable and detailed analysis of data in the field.

Our people are driven by curiosity, creativity, and a bold ambition to push boundaries. And we're committed to helping researchers achieve their most important discoveries. We are currently looking for a like-minded, self-motivated, individual to join our growing team and be part of our success story as we scale the business.

About the role

This newly created role in our Global Commercial team will be responsible for supporting customer engagement and revenue generation through proactive outreach and relationship management with existing and prospective customers.

The successful candidate will work closely with sales leadership, sales operations, marketing, and customer experience teams to ensure that IonOpticks customers receive proactive communication, support, and engagement.

The role focuses on maintaining strong relationships with existing customers, ensuring customer satisfaction, monitoring product usage and inventory requirements, and following up on marketing and conference-generated leads. The role will also play a key role in communicating new IonOpticks product launches, application developments, and scientific publications to the global customer base.

The position will be based in the Oxford office and will primarily support customers across Europe and North America, with occasional travel to support conferences or company meetings.

You’ll be responsible for:

• Maintaining regular engagement with existing IonOpticks customers to ensure high levels of satisfaction and continued product adoption, including:
• Supporting the sales organisation by engaging with leads generated through marketing campaigns, conferences, and other commercial activities, including:
• Acting as a channel for communicating new developments and scientific insights to the customer base
• Collecting valuable feedback from the customer base to support product improvement and commercial strategy
• Working closely with the global commercial organisation to support effective sales execution

To be successful in this role you must have:

• Strong communication and relationship-building skills
• High level of organisation and attention to detail
• Ability to work independently while collaborating with a global team
• Comfortable engaging with scientific customers in academic, pharma, and CRO environments
• Strong CRM discipline and data management practices
• Positive and proactive approach to customer engagement
• Strong written and verbal communication skills
• Curiosity and enthusiasm for life science technologies and research
• Champions cultural diversity and demonstrates inclusive behaviours
• Impeccable ethics and integrity

Why IonOpticks?

• Our lean and rapidly growing team consists of high achievers, focused on developing new technologies in response to global market demand.
• Our people are our priority and we are committed to supporting the ongoing personal and professional development of our team members.
• We take pride in our culture that supports diversity and flexible working arrangements to ensure our team members continue to love doing what they do best.
• We are a values-driven organisation where we thrive together, pursue excellence, continuously evolve, and create lasting impact.
• We work to ensure that our working environment and our recruitment processes are as inclusive as possible to everyone. This includes making reasonable adjustments for people who have a disability or long-term condition during the interview stages of the process.

How and where to apply

Let us know you’re keen to join our team by applying and sharing your CV and cover letter (don’t forget to tell us how you meet the key selection criteria in the cover letter!).