Are you passionate about HVAC/R and enjoy helping contractors find the right solutions? Johnstone Supply – The Balsan Group is seeking a technically skilled Inside Sales Representative to provide expert guidance, support contractors, and help grow our business.
This is more than a sales role—you’ll be a trusted resource for customers, solving problems, managing orders, and building long-term relationships, all while advancing your career in a fast-growing, team-oriented company.
Why You’ll Love Working Here
Competitive pay + performance bonuses
Health, dental, vision, and 401(k) with match
PTO and paid holidays
Career growth in a fast-growing, team-oriented company
Key Responsibilities
Provide technical sales support to contractors via phone, email, and walk-ins
Recommend HVAC/R equipment, parts, and system components based on application and specs
Assist with troubleshooting systems, cross-referencing parts, and identifying replacements
Generate and manage quotes, sales orders, and follow-ups to close business
Build and maintain strong customer relationships to drive repeat sales
Coordinate with purchasing and warehouse teams to ensure product availability and on-time delivery
Stay current on manufacturers, product lines, and industry trends
Support upselling and cross-selling opportunities to maximize revenue
Qualifications
2+ years of HVAC/R experience (field, counter sales, or inside sales)
Strong technical knowledge of HVAC systems, components, and troubleshooting
Experience with equipment selection, parts lookup, and system applications
Proven ability to work in a fast-paced inside sales environment
Strong communication, customer service, and relationship-building skills
Proficiency with ERP/POS systems and basic computer applications
Detail-oriented with strong problem-solving skills
Our Culture
We value team members who are:
Humble, Hungry, and People-Smart
Accountable, proactive, and customer-focused
Growth Opportunities
Advance into outside sales, branch leadership, or specialized technical roles as we expand.
Johnstone Supply The Balsan Group employees have extensive HVACR knowledge and take part in ongoing training to ensure our customers are provided with superior customer service and solutions. We have 19 locations in Pennsylvania, Maine, Massachusetts, Maryland, New York, New Hampshire, and Vermont. We have convenient access to a huge distribution center with over $200 million in inventory and a complete line of OEM parts for all equipment manufacturers. You can trust us to have the largest selection of products and the superior service to make your job easier!
