Job Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

The Inside Sales Representative serves as the laboratory’s primary point of contact for client service and/or sales related activities. Will involve working onsite at the lab doing inside sales (calls/emails) along with 3-5 visits to client sites per week.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Become knowledgeable of Eurofins Environment Testing (USA) services, industry terminology and company operations
• Become proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activity
• Serving as the laboratories’ primary point of contact for client service and/or sales related activities
• Identify new opportunities and customers and maintain order frequency through phone and email. Follow up with inbound leads daily and develop a working knowledge of accounts
• Responsible for managing accounts through the entire sales process including quoting, taking orders
• Utilize CRM software with existing and future customers; maintain pertinent account details - record each customer contact (fax. phone, email or in person date and time of call, nature of inquiry, and time/confirmation of completion
• Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities
• Maintain CRM database of prospective clients and opportunities
• Tracking weekly, monthly, and quarterly performance and sales metrics
• Closing sales and working with client through closing process
• Work in conjunction with sales department providing information to or about new and existing clients
• Provide support to outside sales – quoting, bid preparation, lead management
• Deliver qualified opportunities tor team members
• Identify potential opportunities for outside sales to recover lost services
• Respond to all inbound sales calls and client services related issues in a timely manner
• Provide superior customer service and assist with related duties
• Advising clients in a professional manner of any scheduling conflicts, possible delays, or other problems which may arise
• Generating and reviewing of reports/EDDs (Electronic Data Deliverables) as necessary prior to release
• Record and respond to customer requests and concerns while implementing an “on time” tracking system for in-house projects according to account assignment. Act as communicator between labs, administrative areas and clients
• Communicates client information or requests to labs, sales, sample management, field services, QA, accounting/billing, or QC management when specific request is outside customer service representative’s area of expertise, or when appropriate department is unavailable for client request. This includes completion of appropriate forms to facilitate sample container preparation and delivery, sample pickup, rush sample notification, complaint forms and requests for price quotation, result interpretation, or analysis recheck and review

Qualifications

Basic Minimum Qualifications:

• Education: BS/BA in Chemistry, Sciences, Marketing, or related field (four years’ experience may substitute for a degree)
• Experience: 2+ years inside sales or customer service experience preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Ability and/or Skills:

• Excellent customer service skills
• Strong computer skills, including MS Office and CRM / Salesforce preferred
• Environmental Laboratory Experience
• Experience and proficiency with Microsoft applications, LIMS and CRM
• Excellent verbal (telephone) and written (email) communication skills.
• Communication skills necessary to write comprehensive narratives.
• Knowledge of environmental sampling and analytical methods
• Comfortable interfacing with clients on a daily basis on technical issues
• Excellent interpersonal skills and team player capabilities across multiple departments within Eurofins QC’s evolving, fast-paced environment.
• Energetic, motivated self-starter with a proven track record of building sales and previous customer service experience
• Able to work in a team environment
• Good writing skills; computer skills such as Excel, Word, Access

Additional Information

Position Hours: Monday- Friday, with Overtime as needed.

Starting Range for Position is $55,000- $70,000 based on experience.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

• We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

  We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

  Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

  Find out more in our career page: https://careers.eurofins.com/

  As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.