Job Description

The Inside Sales Representative uses professional selling skills to increase sales revenue through cross-selling and up-selling to new and existing customers. This position requires excellent knowledge of all American Wheatley products and services, competitor’s products, Hydronics and Hydronics Accessories. The Inside Sales Representative is responsible for building positive relationships with customers and potential customers regarding American Wheatley to meet or exceed all sales objectives.

Requirements

Primary Responsibilities

• Lead by example with a Safety First mindset in every task
• Prospecting for new customers
• Respond to and follow-up on all assigned sales leads
• Achieve sales targets by increasing the sales and product scope of existing customers
• Maintains accurate and current information on all accounts and computer lists
• Work with and assist Outside Sales to increase sales in specified territory
• Must develop and maintain strong product knowledge and understanding of industry processes
• Ensures that customer needs are satisfied through the visibility of new products, pricing, and accessibility
• Resolves customer requests, complaints, and problems
• Promotes goodwill and conveys a positive image of the Company
• Conduct sales calls, via telephone, into the designated target markets to increase profitable sales growth
• Identify key contacts and develop strong relationships within target market(s)
• Cross-sell and up-sell to new and existing customers
• Approved field travel as budget permits, to conduct sales calls with existing customers and prospects within the designated markets when necessary and as directed by Sales Management
• Develop customer target lists using websites, sales reports, and other means recommended by Sales Management
• Properly maintain and update Customer-Relationship Management (CRM) software, with the entry of accurate and relevant information
• Attend all necessary meetings to perform the position’s primary duties and responsibilities, and to develop business and organizational strategies with the management team as needed
• Attend and participate in ongoing training as necessary to develop relevant products, market and competitive knowledge and selling skills
• Additional duties as assigned

Education, Experience & Qualifications

• High School Diploma or equivalent
• One to three years related experience and/ or training, or
• Equivalent combination of education or experience.

Preferred

• Associate degree or higher in Business, Marketing, Domestic/International Sales