Job Description

Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?

Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.

RESPONSIBILITIES:

The role of the Inside Sales Representative is to support the outside sales team in their customer interactions and to manage effective new business development activities in target markets. These duties are directly related to management practices and the company’s general business operations.

Essential Duties and Responsibilities: (Other duties will be assigned as required)

• Answer incoming calls to the Inside Sales Department. Interface with other departments, i.e. accounting, production, purchasing and shipping to provide the best possible service
• Work as a liaison with field sales, Technical Inside Sales and others necessary to satisfy the needs of the customers
• Responsible for customer inquiries regarding pricing, availability, change requests and order status
• Responsible for entering all purchase orders and revisions received by fax, e-mail or phone
• Work with Sales Team to complete SNP and STP renewals on time
• Provide quotations to customers
• Proactively sell and upsell Burkert products to customers and potential customers
• Assist with online orders, as necessary
• Setting price increases accounts with ASM assigned
• Determining if part needs certificates, other documents or accoutrements.
• Determining if orders should go through BURS process or other special processes/procedures
• Organizing/follow-up on projects
• Gathering complete data on special parts purchased from other Burkert countries
• Making sure proper approvals have been given for low margins, special pricing, RMAs
• Customer account updates to existing accounts (terms, etc.)
• Troubleshooting shipments and identifying credit holds
• STP analysis/submission and price structuring. Watching for low margins at quote or order entry is required. While it is expected that ASMs manage the price increase but in some cases, this is not done or there is no ASM assigned so Inside Sales team is responsible for all required to get STPs set up.

*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*

REQUIREMENTS:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High School Diploma required; some college preferred

2+ years of customer service and/or inside experience preferably in a manufacturing, office environment

Proficient in Windows and Microsoft Office

Experience using SAP

Skills:

• Strong customer focus and attention to detail
• Day-to-day work activities are prioritized appropriately within work routines
• Excellent oral, written and communication skills
• Able to work closely within a team and contribute individually

In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.

Curious? Then we look forward to receiving your application.