Job Description

Overview

Receive and process incoming orders for materials, merchandise, or services. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; and handling complaints.

Responsibilities

• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Inform customers by mail, telephone or email of order information, such as unit prices, shipping dates, and any anticipated delays.
• Receive and respond to customer complaints.
• Initiates any changes, no charge or credit request to resolve customer complaint.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Check production lead time to determine availability of requested merchandise.
• Review orders to insure completeness and accuracy of data in software system.
• Attempt to sell additional merchandise or services to prospective or current customers.
• Assist and fill in when supervisor/co-workers are out of office
• Keeps work area clean and neat.
• Ensure CRM software is up to date.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• One to two years previous work-related skill, knowledge, or experience.
• Basic computer skills required; Outlook email, Word, Excel.

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.