Job Description

Company: Glass America

Elmhurst, Illinois

Great Teams Don’t Happen byAccident

Built with Intent. Driven by YOU.

At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

As an Inside Sales Representative, you’ll be the friendly voice and steady guide for customers seeking auto glass repair and replacement services. You’ll handle inbound leads, present quotes, guide insurance decisions, and close sales that help customers get back on the road safely.

This is a performance-driven role with strong earning potential thanks to a commission program tied directly to capture, conversion rate, and sales per hour It’s also a gateway into long-term opportunities across Glass America — a foundational role where future leaders often begin.

Key Job Responsibilities

• Handle inbound customer calls and emails with professionalism and enthusiasm
• Prepare and present quotes based on customer needs, using strong sales skills to close the sale
• Help customers determine whether to pay out of pocket or use insurance
• Educate customers on value-added services — especially ADAS calibration during windshield replacement
• Follow up on unsold estimates to maximize capture and conversion
• Help customers pick up right where they left off — whether online, through Customer Care, or after a previous inquiry
• Document all customer interactions
• Work with field teams and account management to support special accounts
• Assist peers and help cover workload when needed
• Consistently meet or exceed metrics such as conversion rate, sales per hour, and schedule accuracy
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Education and/or Experience Required

• High School diploma or GED preferred.
• Some experience in a call center or customer service environment is preferred.

Minimum Education and/or Experience Required for the Job

• Take on additional tasks as assigned

Required Knowledge, Skills, & Abilities

• High school diploma or GED (required)
• 1–3 years of inside sales, call center, customer service, or retail experience
• Strong communication skills — verbal, written, and listening
• A passion for helping customers and thriving in a performance-driven environment
• Comfort using computers, typing, and multitasking

Other Requirements Travel, physical requirements, etc.

• Ability to work a weekend day as part of your schedule
• Ability to sit for long periods and work in a fast-paced call center environment

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

What Glass America offers you:

Full Time (30 or more hours per week) employees enjoy

• 80 hours of paid time off annually.

• 80 hours paid parental leave.

• 6 paid holidays annually.

• Medical, Prescription Drug, Dental & Vision Insurance.

• 401(k) Retirement Plan with Company Match.

• Employer Paid Short-Term Disability & Life Insurance.

• Additional Voluntary Life Insurance.

• Free prescription or non prescription safety glasses each year.

• Voluntary Daily Pay option available

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$18/hr