Job Description

Job DetailsJob Location: El Paso - El Paso, TX 79936-6465Position Type: Full TimeKey Responsibilities
Drive all contractor business in branch
Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
Customer facing service and is the first point-of-contact between the client and Emser
Have extensive product knowledge and overview
Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
Assist customers at the counter alongside the Customer Support Representative
Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
Develop and implement plans for longer term sales cycles
Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
Participate in sample design and creation when needed
Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
Build sales in branch by explaining product knowledge to customers and identifying their needs
Qualifications (Knowledge/Skills/Abilities/Experience)
3 plus years of sales and customer facing experience
Strong communication and writing skills
Uphold professional appearance
Ability to build relationships with contractors in the branch
Understand and decipher sales metrics and reports
Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
Comfortable in a fast-paced, high stress environment
JD Edwards experience (preferred, but not required)
Working conditions (Branch/DC Positions)
Work in enclosed offices, partially enclosed warehouse spaces
Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays
Work the day shift from Tuesday Saturday to support business needs.
Physical requirements (Branch/DC Positions)
Stand, use hands, and reach with hands and arms
Walk, stoop, kneel, crouch, or crawl
Sit, climb or balance
Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus
ability to speak and hear; ability to visually detect product color and shading variation
Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements direction
routine set up of samples and displays
ability to operate sample making equipment.
QualificationsEmser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.