Job Description

We are looking for a proactive Inside Sales Specialist to support our regional sales team (FDE & RSM) and ensure a smooth and efficient customer journey from inquiry to order execution.

This role combines operational excellence with customer interaction and offers the opportunity to take ownership of processes and contribute to continuous improvement.

Key Responsibilities

• Manage day-to-day sales operations with accuracy and adherence to timelines
• Serve as a key point of contact for customers on pre-order topics (RFQs, pricing, and availability)
• Prepare and follow up on quotations in close collaboration with Sales and Business Development
• Ensure smooth handling of internal processes, including CRM (Salesforce) updates, purchase requests, and order readiness
• Coordinate with internal stakeholders to resolve issues and support pipeline progression
• Support sample and prototype requests through to handover to customer service
• Maintain accurate data in Salesforce and ensure proper tracking of leads and opportunities
• Proactively contribute to customer satisfaction and identify opportunities to improve processes and service quality
• Collaborate with global stakeholders and participate in meetings as required
• Support additional tasks within the scope of the role as needed

Requirements

Skills & Qualifications

• Strong numerical, IT, and organizational skills; experience with ERP/CRM systems
• Excellent communication skills in English; German is a strong advantage
• Structured, detail-oriented, and customer-focused working style
• Ability to work independently with a high level of ownership and accountability

Experience

• 2+ years of experience in customer service, inside sales, or sales operations within a B2B environment (manufacturing/distribution preferred)
• Ability to manage multiple priorities in a structured and reliable manner
• Team player with a proactive and solution-oriented mindset

Nice to Have

• Technical affinity or interest in industrial products

Benefits

None