Job Description

Service Solutions Sales Manager

San Jose, CA - Hybrid (In-Office Mon-Thu, Remote Fri)

Compensation: $100,000 base plus $80,00 OTE

Join Lumenis as Our Next Service Sales Leader!

Are you ready to step into a high-impact leadership role where strategy, customer experience, and revenue growth all come together? At Lumenis, we're redefining what exceptional service looks like. We're looking for a Service Solutions Sales Manager who is energized by building strong teams, elevating customer relationships, and driving meaningful sales results.

About the Role

The Service Solutions Manager is responsible for growing service revenue through consultative selling of OEM service solutions, while maintaining a strong focus on delivering exceptional customer experience. This position ensures that service contract offerings are presented as supportive solutions that enhance customer satisfaction and product performance.

You will:

• Lead and develop the Inside Sales and Administrative team
• Build strong relationships, understand customer needs, and provide tailored service solutions.
• Drive revenue growth through strategic consultative selling and exceptional service delivery.

Essential Duties & Responsibilities

Leadership & Team Management

• Supervise and support the Inside Sales and administrative teams for service solutions.
• Recruit, hire, train, and retain talented sales and support staff.
• Coach and mentor team members in consultative sales, customer engagement, and service excellence.
• Set and track performance targets and metrics; implement process improvements to enhance efficiency and customer satisfaction.
• Conduct team meetings, 1:1 coaching sessions, and performance reviews.
• Collaborate with field sales, service management, and other departments to align strategies and share best practices.

Customer Engagement & Service Sales

• Conduct needs assessments to recommend the most appropriate service solutions, avoiding high-pressure sales tactics.
• Prepare accurate quotations, proposals, and contract renewals, ensuring compliance with pricing guidelines and terms.
• Maintain in-depth knowledge of all Lumenis service offerings, product lines, and promotions.
• Deliver presentations on service solutions, value propositions, and best practices to customers and internal teams.
• Track customer feedback to improve offers and ensure a customer-first approach.

Operational Responsibilities

• Oversee sales administration processes, ensuring timely and accurate quotes, contracts, and customer communications.
• Prepare and analyze sales forecasts, activity reports, and performance metrics.
• Partner with marketing to develop service-related collateral, training materials, and promotional programs.
• Maintain Salesforce CRM data accuracy and leverage it for account management and reporting.
• Ensure seamless coordination with internal stakeholders including Legal, Service, Finance, and Marketing.

Qualifications

• Bachelor's degree required.
• Minimum 2- 4 years of successful inside sales experience; service-related B2B sales preferred.
• At least 1-2 years of team leadership or supervisory experience.
• Experience in the healthcare or medical device industry is strongly preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Salesforce CRM.
• Strong arithmetic, analytical, and organizational skills.

Behavioral Competencies

• Exceptional verbal, written, and presentation skills.
• Strong relationship-building skills with a customer-first mindset.

Travel

Minimal travel; primarily office-based with occasional customer or training visits as needed.

Why Join Us?

At Lumenis, you'll have the opportunity to shape the future of service excellence, work with a passionate team, and make a real impact on our customers' success. We offer:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company Holidays
• Competitive compensation and growth opportunities

Schedule: In-office Monday through Thursday (San Jose, CA).

Compensation: $100,000 base plus $80,00OTE, plus benefits and growth opportunities.

The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above in order to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.